Patient Services Representative, Occupational Health - Twin Cities Orthopedics

Revo Health • Eden Prairie, MN

4d • Onsite

About The Position

The Patient Services Representative is responsible for patient registration and check-in, along with clinical support duties. This is a full-time role, Monday through Friday, 8:00 AM to 4:30 PM, based at the Eden Prairie location. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians.

Requirements

• High school diploma, GED, or equivalent.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Customer service experience required.
• Comply with company policies, procedures, practices, and business ethics guidelines.
• Comply with applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.
• Demonstrate prompt and reliable attendance.
• Work efficiently and productively, handle interruptions appropriately, and meet deadlines.
• Prioritize workload effectively.
• Communicate respectfully and professionally in face-to-face, phone, and email interactions.
• Apply logical thinking to define problems, establish facts, and draw valid conclusions.

Nice To Haves

• Administrative or medical office experience preferred.

Responsibilities

• Greet and register patients.
• Collect co-payments, pre-payments, insurance information, and photo identification for Occupational Health and MRI patients.
• Verify and document insurance information according to current business practices.
• Schedule new and existing patients accurately and promptly in practice management systems.
• Communicate appointment information, directions, check-in times, referral information, and copayments to patients.
• Prepare and manage charts, including preparation for outreach events.
• Maintain working knowledge of health care plan requirements and health plan networks.
• Maintain timely communication with patients, families, employers, clinic staff, and Health Quotient.
• Perform other duties as assigned.

Benefits

• Medical plan with maternity bundle for employees working 30 or more hours per week (60 hours per pay period).
• Dental and vision plans for employees working 30 or more hours per week (60 hours per pay period).
• Tuition reimbursement for employees working 30 or more hours per week (60 hours per pay period).
• 401(k) profit sharing for all employees, regardless of hours worked.
• Employee Assistance Program for all employees, regardless of hours worked.
• Lifetime Fitness subsidy for all employees, regardless of hours worked.
• Car rental discounts for all employees, regardless of hours worked.
• Home, auto, and pet insurance savings programs for all employees, regardless of hours worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED