Certified Medical Assistant (CMA) - Occupational Health - Sauer Center

Bon Secours Mercy Health • Richmond, VA

3d

About The Position

The Certified Medical Assistant (CMA) provides direct and/or indirect patient care within the scope of practice and in alignment with quality standards. Under provider direction, the CMA collects and documents patient information, including the chief complaint and vital signs; helps plan and implement patient care; and administers ordered medications within medical-assisting scope and state guidelines. The role is based in Occupational Health at the Sauer Center and may require travel to other facilities or schedule adjustments to meet patient-care needs, as directed by the practice manager.

The position also supports providers during examinations and contributes to clinical and administrative operations. The CMA is expected to follow the legal requirements of the role, recognize and report significant changes in a patient’s condition, escalate issues appropriately, and maintain skills according to departmental competency guidelines.

Requirements

• High school diploma or GED.
• Active Medical Assisting certification from an accepted certifying organization: CMA (American Association of Medical Assistants), RMA (American Medical Technologists), CCMA (National Healthcareer Association), NCMA (National Center for Competency Testing; not accepted in South Carolina), or NRCMA (National Association for Health Professionals; not accepted in South Carolina). If unable to obtain MA certification, ABR-OE is acceptable except in South Carolina.
• In South Carolina, completion of an approved medical-assisting education or training program is required, such as an accredited post-secondary program, qualifying state-approved health sciences program, military program, Department of Labor-approved registered apprenticeship, or qualifying health-care-employer training program aligned to a nationally accredited certification exam.
• Strong oral and written communication skills.
• Ability to work collaboratively with patients, families, and teams in a high-volume environment.
• Knowledge of medical terminology.
• Attention to detail and ability to multitask.
• Ability to use standard office equipment, including a computer, copier, phone, and fax machine.
• BLS Basic Life Support certification from the American Heart Association is required at hire for Roper St Francis Healthcare locations; preferred at hire and required before independent patient care at BSMH.

Nice To Haves

• Completion of an accredited Medical Assistant post-secondary education program is preferred outside South Carolina.
• Completion of an externship or clinical lab training is preferred.
• One year of recent Medical Assisting experience is preferred.
• BLS Basic Life Support from the American Heart Association is preferred at hire at BSMH locations.

Responsibilities

• Collect and document patient information, including chief complaints, vital signs, height, and weight.
• Document patient and family needs and participate in planning and implementing patient care.
• Administer ordered medications within the Medical Assistant scope of practice and applicable state guidelines.
• Identify significant changes in patient condition and report them to the provider.
• Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
• Show patients to examination rooms and prepare them for the physician.
• Travel to other facilities for BSMH providers or adjust hours to meet patient-care needs as directed by the practice manager.
• Record medical histories, vital statistics, and test results in medical records; interview patients and measure vital signs, weight, and height.
• Collect, log, and prepare blood, tissue, and other laboratory specimens for testing; perform routine laboratory tests and sample analyses.
• Provide authorized prescription and drug-refill information to pharmacies as directed by a provider.
• Explain treatment procedures, medications, diets, and physician instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform general office duties, including answering telephones, taking dictation, and completing insurance forms.
• Complete skills or competency checklists to assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.
• Demonstrate excellence in care in interactions with internal and external customers and maintain clinical and administrative skills per departmental competency guidelines.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED