Patient Services Representative - Rowe Health Center

Cottage Hospital•Haverhill, NH

About The Position

The Patient Services Representative (PSR) is the first point of contact for patients at Rowe Health Center’s RHC department. The role supports a fast-paced, patient-centered environment by greeting patients, scheduling appointments, managing patient and insurance information, processing referrals, and obtaining prior authorizations. It also includes administrative tasks such as scanning, filing, processing payments, and ordering and tracking office supplies. The desired schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for 40 hours per week.

Responsibilities

Process incoming and outgoing telephone calls efficiently and politely.
Greet patients and visitors; have patients complete appropriate forms and check for missing or changed information.
Update patients’ demographic information, insurance information, and payment status as necessary.
Collect copayments and balances from patients.
Review overdue account balances with patients, assist with payment plan options, and help resolve billing concerns.
Obtain prior authorizations from insurance payers.
Process provider orders and referrals according to clinic protocols.
Book follow-up and other appointments as necessary.
Perform scanning, filing, and other administrative tasks.
Order and track office supplies.
Perform other duties as requested or assigned.