Patient Services Representative, Adult Health

People's Community Clinic • Austin, TX

1d • Onsite

About The Position

The Patient Services Representative (PSR) supports People's Community Clinic's mission by coordinating patient flow through the front office, providing superior customer service, and helping ensure timely patient care. The PSR works collaboratively with internal and external customers in compliance with PCC's core values. The position is based at the North Clinic in Austin, Texas, and is scheduled Monday through Friday during clinic operating hours. Compensation is $17.00 to $20.00 per hour, based on experience and qualifications. Under the direction of the Operations Manager, the PSR performs front-office patient service and administrative duties, including check-in and checkout, maintaining accurate patient information, communicating with clinical and support staff, and following clinic policies. Occasional overtime and/or weekend hours may be required.

Requirements

• High school diploma or GED.
• Two years of experience working in a physician’s office or healthcare facility.
• Exceptional customer service skills.
• Ability to interact successfully with people from a variety of backgrounds and abilities.
• Basic computer literacy, including working with databases.
• Working knowledge of electronic medical records and practice management systems.
• Ability to multitask in a fast-paced environment.

Nice To Haves

• Some college.
• Experience with medical billing and/or collections.
• Bilingual in English and Spanish.

Responsibilities

• Greet patients promptly upon arrival and provide excellent customer service.
• Complete the check-in process efficiently and monitor daily appointment schedules.
• Review and update patient demographics, consents, insurance, and income information.
• Ensure patients are screened by financial counselors when applicable.
• Anticipate needs for same-day visits, including completing registration and insurance verification.
• Maintain an organized work area.
• Complete the checkout process.
• Communicate effectively with back-office support staff and other departments.
• Work as part of a team and adapt to changes in routine or assignments.
• Monitor waiting-area wait times and communicate delays to patients and clinical staff.
• Manage late-arriving patients according to policy and address no-show appointments as appropriate.
• Collect co-payments and accurately reconcile daily cash.
• Comply with front-office policies and procedures.
• Process medical-record release requests.
• Meet attendance and punctuality requirements.
• Turn on and prepare equipment for the workday at the start of the shift.

Benefits

• 18 PTO days per year and 11 paid holidays.
• Major medical health insurance coverage; most employees experience $0 in out-of-pocket medical expenses.
• Dental and vision coverage.
• Flexible Spending Accounts.
• Employer-paid life insurance.
• Employer-paid short-term and long-term disability.
• Annual training.
• 403(b) with 5% employer matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED