Patient Service Representative #1631 - Bilingual - Adult Health - Health & Social Services Division

Hamilton County • Chattanooga, TN

4d • Onsite

About The Position

The Patient Service Representative provides clerical and general support for Health & Social Services programs serving various populations within Hamilton County, under general supervision. This is a bilingual position requiring proficiency in both English and Spanish; applicants will be tested. The position supports patient intake and service delivery, including for TennCare/Medicare-eligible clients, and requires managing multiple timelines in a stressful environment.

Employees must keep their contact information current and be accessible for mobilization during public health emergencies. During such emergencies, staff are required to respond when mobilized, and work hours may be modified to meet community needs. The role is considered essential/situational during inclement weather and may require reporting to or remaining at work during administrative closings. Irregular hours, on-call coverage, shift work, and work on weekends or holidays may be required. County positions are performed in person and require regular, punctual attendance.

Requirements

• Proficiency in both English and Spanish; a test is required.
• Equivalent of a high school diploma.
• Two years of direct work experience in a clerical or customer service role.
• Ability to type at least 30 words per minute on a standard keyboard.
• Valid driver’s license.
• Knowledge of applicable federal and state laws, rules, regulations, and guidelines; Health Department policies, procedures, protocols, and internal controls; conflict resolution; medical review and assessment; computer hardware, software, and peripherals; medical record documentation and file maintenance; and the population served and community resources.
• Skill in interviewing and assessing client eligibility; handling stressful situations and upset or hostile clients; accurately and promptly maintaining databases; ensuring compliance with guidelines; communicating verbally and in writing; providing customer service; and maintaining effective working relationships.
• Must report to or remain at work during administrative closings when designated as necessary by the Department Head.
• Must respond when mobilized during public health emergencies.
• Regular, punctual, in-person attendance is required.

Responsibilities

• Answer telephone calls, take messages, page staff, screen calls, and refer callers to other departments or agencies.
• Schedule appointments and complete patient registration, including paperwork, records, and eligibility screenings.
• Verify information, enter data into computer databases, edit paperwork for accuracy, and resolve errors and problems.
• Monitor entrances to health services facilities and direct client and patient flow.
• Answer client questions and make appropriate referrals to Health Services facilities and other agencies.
• Type correspondence and reports and provide clerical support at various sites.
• May act as a lead worker by assigning work, providing on-the-job training, and following up to verify work accuracy.
• Meet multiple timelines for intake, assessment, and provision of services to TennCare/Medicare-eligible clients.
• Perform other related duties as assigned.
• Maintain current contact information and respond when mobilized during public health emergencies.
• Complete the required defensive driving course and/or Emergency Vehicle Operations Course before operating a County-owned vehicle.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED