Bilingual Patient Services Representative

Primary Health Solutions•Hamilton, OH

25d•Onsite

About The Position

Performs a variety of front desk functions in a medical office to include registering patients, making appointments, and processing patient payments. This role involves interacting with patients and families, managing appointments, handling patient registration and out-processing, assisting with insurance questions, and managing financial arrangements. The position also includes office operations such as answering phones, preparing reports, balancing cash collections, and maintaining the lobby appearance. The company, Primary Health Solutions, is dedicated to meeting people where they are and partnering with them on their journey towards wellness, aiming to be the destination for servant leaders to provide comprehensive and exceptional care.

Requirements

High School diploma or equivalent.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.

Nice To Haves

Bilingual
Relevant medical front desk/ office administration experience

Responsibilities

Greets patients and families individually as they approach their individual workspace.
Calls patients to schedule internal referral appointments with various specialties.
Performs all functions checking in and out patients in an accurate and timely manner.
Advises patients regarding payment options to include assistance programs, slide and commercial insurance eligibility.
Collects co-payments from patients in the form of cash, check, and credit card and provides receipt.
Maintains patient flow based on appointment setting and medical need; directs other patients and visitors to appropriate area.
Maintains communication with the waiting patient advising them of the progress toward their being seen.
Communicates backlogs with the back office and suggests solutions.
Schedules patient appointments in an accurate and timely manner.
Assists patients with insurance questions.
Makes financial arrangements with patients, explains payment options, and obtains patient’s choice of options.
Answers the phone, takes messages and routes them to the appropriate area in a timely manner.
Prepares daily report sheets and deposits for center.
Balances cash collections with posted payments.
Checks accounts on all patients scheduled to be seen the next day for any outstanding balances.
Verifies all fee tickets are complete and charges are entered in the practice management system.
Prepares daily deposits for bank transfer and secure cash until transferred to authorized personnel or deposited at the bank.
Pulls charts as needed and as indicated by provider.
Participates as requested in quality improvement activities such as group meetings, PDSA pilots, improving relevant processes, etc.
Assists as assigned in patient communications, such as care reminders, tracking follow-up, etc.
Maintains appearance and materials in lobby.
Performs all other duties and tasks as assigned.