Bilingual Patient Services Representative

Primary Health Solutions•Hamilton, OH

About The Position

The Bilingual Patient Services Representative performs front desk functions in a medical office, including patient registration, scheduling appointments, processing payments, and supporting patient flow. The role welcomes patients and families, assists with insurance and payment questions, coordinates referrals and follow-up communications, and handles daily office and cash-processing tasks. The starting rate is $18.27 per hour, with the potential for a higher starting rate based on relevant medical front desk or office administration experience, plus a $1.00 per hour bilingual differential.

Requirements

High school diploma or equivalent.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to solve practical problems and work with concrete variables in situations with limited standardization.
Ability to interpret written, oral, diagram, or schedule-based instructions.
Ability to gain knowledge of the current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.

Responsibilities

Greet patients, families, and other guests with a positive, pleasant, and kind attitude.
Call patients to schedule internal referral appointments with various specialties.
Check patients in and out accurately and on time.
Explain payment options, including assistance programs, sliding-scale options, and commercial insurance eligibility.
Collect patient co-payments by cash, check, or credit card and provide receipts.
Maintain patient flow based on appointments and medical needs, and direct patients and visitors to the appropriate areas.
Keep waiting patients informed about progress toward being seen; communicate backlogs to the back office and suggest solutions.
Schedule patient appointments accurately and in a timely manner.
Assist patients with insurance questions and make financial arrangements with them.
Answer phones, take messages, and route messages to the appropriate area promptly.
Prepare daily report sheets and deposits, balance cash collections with posted payments, and secure cash until transfer or bank deposit.
Review accounts for patients scheduled the next day for outstanding balances.
Verify fee tickets are complete and charges are entered into the practice management system.
Pull charts as needed and as indicated by providers.
Participate in quality improvement activities, including group meetings, PDSA pilots, and process improvement.
Assist with patient communications, such as care reminders and follow-up tracking.
Maintain the appearance and materials in the lobby.
Perform other duties and tasks as assigned.