Patient Services Representative

OSMC • Elkhart, IN

6d

About The Position

OSMC provides care for diseases and injuries of the musculoskeletal system in a patient-centered, service-driven environment. The Patient Services Representative (PSR) is the first point of contact for patients and visitors and helps create a positive experience through customer service and administrative support. The role supports patient care and the smooth operation of the practice through patient registration, appointment scheduling, insurance verification, payment collection, and accurate record maintenance. The ideal candidate must be able to work between 7:30 a.m. and 5:30 p.m.

Requirements

• High school diploma or equivalent.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Proficiency with computers and data entry.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Ability to maintain patient confidentiality and professionalism at all times.

Nice To Haves

• Previous experience in a healthcare, medical office, or customer service environment.
• Experience with electronic health record (EHR) systems.
• Knowledge of medical scheduling, registration, and insurance verification processes.

Responsibilities

• Greet and assist patients and visitors promptly, courteously, and professionally.
• Register patients and complete check-in and check-out procedures.
• Obtain, verify, and update patient demographic and insurance information.
• Scan insurance cards, identification cards, and other required documentation into the electronic health record (EHR) system.
• Collect copayments and other patient payments, issue receipts, and accurately post payments.
• Ensure registration paperwork is completed accurately and maintained in compliance with office policies.
• Schedule follow-up visits, diagnostic testing, and other appointments according to provider and office protocols.
• Answer incoming telephone calls and assist patients with scheduling and general inquiries.
• Collaborate effectively with providers and team members to support quality patient care.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED