Patient Services Representative

BrightView LLC • Chesapeake, VA

8d • Onsite

About The Position

Join BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for patients, you will help create a warm and welcoming atmosphere and ensure a smooth, efficient in-clinic experience. Your work will help set patients on the path to successful recovery with every visit.

The role includes responding to patient inquiries, scheduling appointments, collecting payments, coordinating with clinic and central support teams, and maintaining accurate patient account information. The representative is expected to provide compassionate, responsive service while working collaboratively in a dynamic, multidisciplinary healthcare environment and following compliance and regulatory standards.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer-service approach and initiative in offering solutions to patient inquiries.
• Empathy and compassion in supporting patients' recovery journeys.
• Ability to work effectively with diverse colleagues and patients.
• Problem-solving skills and urgency in addressing patient needs.
• Ability to collaborate in a multidisciplinary healthcare environment.
• Adaptability in a dynamic work environment.
• Technological capability and comfort using multiple systems for communication and documentation.
• Commitment to compliance, integrity, work standards, and regulatory requirements.

Nice To Haves

• Two or more years of prior front desk experience preferred.
• Familiarity with HIPAA and 42 CFR Part 2 desired.
• Familiarity with Microsoft Office software, including Outlook, Teams, and Word, preferred.

Responsibilities

• Serve as the first point of contact for patient inquiries and customer service, and help resolve patient issues.
• Schedule and confirm patient appointments.
• Collect point-of-service payments, including patient copays and other patient financial responsibility.
• Communicate with clinic teams and central support regarding appointments and follow-up needs.
• Attend required meetings and huddles and collaborate with the clinic team.
• Maintain accurate new and current patient accounts, including insurance and billing information.
• Operate with integrity and comply with work standards and regulatory requirements.

Benefits

• Paid time off (PTO).
• Immediately vested 401(k) program with employer match.
• Company-sponsored ongoing training and certification opportunities.
• Comprehensive benefits package including medical, dental, vision, short-term disability, long-term disability, and accident insurance.
• Tuition reimbursement after one year in a related field.
• Competitive compensation and a supportive work environment dedicated to professional growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED