Patient Services Representative

BrightView • Chesapeake (North), VA

6d

About The Position

BrightView Health is hiring a Patient Services Representative to help deliver exceptional patient experiences and ensure a welcoming, smooth, and efficient in-clinic experience. As the first point of contact for patients, this role supports their recovery journey through responsive service, appointment coordination, payment collection, accurate account maintenance, and communication with clinic and central support teams. The position works collaboratively in a multidisciplinary healthcare environment and follows applicable compliance standards.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer-service orientation and initiative in addressing patient inquiries.
• Empathy and compassion when supporting patients’ recovery journeys.
• Ability to work effectively with diverse colleagues and patients.
• Problem-solving skills and a sense of urgency in meeting patient needs.
• Ability to collaborate in a multidisciplinary healthcare environment.
• Adaptability in a dynamic work environment.
• Technological capability and comfort using multiple systems for communication and documentation.

Nice To Haves

• At least 2 years of prior front desk experience.
• Familiarity with HIPAA and 42 CFR Part 2.
• Familiarity with MS Office software, including Outlook, Teams, and Word.

Responsibilities

• Serve as the first point of contact for patient inquiries and customer service, and help resolve patient issues.
• Schedule and confirm patient appointments.
• Collect point-of-service payments, including copays and other patient financial responsibilities.
• Communicate with clinic teams and central support regarding appointments and follow-up needs.
• Attend required meetings and huddles and collaborate with the clinic team.
• Maintain accurate new and current patient accounts, including insurance and billing information.
• Operate with integrity and comply with work standards and regulatory requirements.

Benefits

• Paid time off (PTO).
• 401(k) program with employer match; immediately vested and eligible.
• Company-sponsored ongoing training and certification opportunities.
• Comprehensive benefits package, including medical, dental, vision, short-term disability, long-term disability, and accident insurance.
• Tuition reimbursement after 1 year in a related field.
• Competitive compensation.
• Supportive work environment dedicated to professional growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED