Bilingual Patient Services Representative

Primary Health Solutions•Dayton, OH

About The Position

The Bilingual Patient Services Representative performs front desk functions in a medical office, including patient registration, appointment scheduling, payment processing, and support for patient flow. The role greets patients and families, helps with insurance and payment questions, communicates wait-time updates, and supports office operations such as reports, deposits, chart preparation, and patient communications. The starting rate is $18.27 per hour and may increase based on relevant medical front desk or office administration experience. The schedule is Monday 7:45 a.m.–1:00 p.m. and Tuesday through Friday 7:45 a.m.–5:00 p.m. The position requires a high school diploma or equivalent, effective communication and problem-solving skills, and the ability to learn the practice management system, electronic medical record, and other listed computer tools. The job involves frequent standing, walking, hand use, reaching, talking, and hearing, and regularly lifting or moving up to 25 pounds. The employee may occasionally encounter fumes or airborne particles, toxic or caustic chemicals, and radiation; the usual noise level is moderate.

Requirements

High school diploma or equivalent.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to solve practical problems and interpret written, oral, diagrammed, or scheduled instructions.
Ability to gain knowledge of the current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
Regular ability to lift and/or move up to 25 pounds.

Responsibilities

Greet guests, patients, and families with a positive, pleasant, and kind attitude.
Call patients to schedule internal referral appointments with various specialties.
Check in and check out patients accurately and promptly.
Advise patients about payment options, assistance programs, sliding-fee options, and commercial insurance eligibility.
Collect patient co-payments by cash, check, or credit card and provide receipts.
Maintain patient flow according to appointment schedules and medical needs, direct visitors to appropriate areas, and keep waiting patients informed about progress.
Communicate backlogs to the back office and suggest solutions.
Schedule patient appointments accurately and promptly.
Assist patients with insurance questions and make financial arrangements, explain payment options, and record patients’ choices.
Answer phones, take messages, and route them to the appropriate area in a timely manner.
Prepare daily report sheets and deposits, balance cash collections with posted payments, and secure cash until transfer or bank deposit.
Review accounts for patients scheduled the following day for outstanding balances.
Verify fee tickets are complete and charges are entered in the practice management system.
Pull charts as needed and as indicated by the provider.
Participate in quality improvement activities, including group meetings, PDSA pilots, and process improvement.
Assist with patient communications, including care reminders and follow-up tracking.
Maintain the appearance and materials in the lobby.
Perform other duties and tasks as assigned.