Patient Services Bilingual Specialist

Mortenson Dental Partners•St. Louis, MO

2d•Remote

About The Position

The Patient Services Bilingual Specialist works on the Patient Services Team, taking inbound calls and helping new and existing patients schedule appointments at dental offices. The role requires communicating with patients by phone and in writing, multitasking, and providing warm, professional, and friendly service with attention to detail. The position is full-time and remote, with applicants required to live in Utah, Nebraska, Iowa, Georgia, South Carolina, Texas, Indiana, Ohio, or Kentucky. Weekly hours are 40. The training class starts December 2, 2026. New hires must be available to meet virtually to provide I-9 documents before the start date stated in their offer. In-state hires will attend one in-person day to pick up equipment; equipment for out-of-state hires will be shipped after I-9 documents are confirmed. Employment offers are contingent on successfully passing a background check, including a drug screen.

Requirements

High school diploma or equivalent.
One year of experience using both English and Spanish in a professional and/or contact center capacity.
Fluency in English and Spanish.
Basic computer skills.
Previous customer service experience and the ability to multitask while communicating with patients by phone and in writing.

Nice To Haves

One year of dental experience.
Experience with Genesys.
Experience with Google Workspace.
Advanced computer skills.
Telephone experience.
Dental knowledge.

Responsibilities

Create a kind, gracious, and caring environment to delight patients and families.
Answer telephone calls in a timely and professional manner.
Maintain quality while consistently meeting minimum expectation levels.
Accurately schedule and cancel patient appointments and enter correct patient data into appropriate systems to support manageable and profitable schedules for dentists and hygienists.
Follow scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists.
Promote a team-first attitude through positive, caring relationships and communication with coworkers.
Converse effectively in Spanish while entering information into systems in English.

Benefits

Medical, dental, and vision insurance with company contribution, available after 60 days of employment.
Life insurance, available after 60 days of employment.
Flexible spending account for health and dependent care, available after 60 days of employment.
Paid time off and six paid holidays, available after 60 days of employment.
Employee Stock Ownership Plan, available after 60 days of employment.
401(k), available after 60 days of employment.
Daily Pay, available after 60 days of employment.
Professional development assistance, available after 60 days of employment.
Free continuing education opportunities, available after 60 days of employment.
Employee assistance program, available after 60 days of employment.
Flexible scheduling.
Opportunities for growth and skill development.