Patient Services Specialist I - Bilingual Required
About The Position
The Patient Services Specialist I supports front office operations and coordinates patient access services within medical clinics. The role helps provide a seamless patient experience through appointment scheduling, referrals, authorizations, registration, and checkout, and serves as a liaison between patients, providers, payers, and clinical staff. The position requires fluency in English and Spanish to support the needs of the patient population. This is an onsite role at 509 W Tidwell Suite 200, Houston, TX 77091. The work takes place in a fast-paced medical office and involves frequent interaction with patients, providers, insurance representatives, and clinic staff. The position requires prolonged periods of sitting, standing, walking, and computer use, as well as professionalism and confidentiality in accordance with HIPAA and organizational policies.
Requirements
- Fluency in Spanish and English.
- High school diploma or equivalent.
- Ability to multitask and prioritize work in a fast-paced healthcare environment.
- Knowledge of EMR/EHR systems.
- Strong customer service, communication, and organizational skills.
Nice To Haves
- Medical office experience.
- Experience with referrals, authorizations, scheduling, or patient registration.
Responsibilities
- Greet patients, manage check-in and check-out processes, and assist with patient inquiries.
- Schedule, reschedule, and confirm appointments to support patient access and clinic operations.
- Process and track referrals, authorizations, and pre-certifications, coordinating with insurance carriers, provider offices, and patients.
- Verify insurance eligibility, collect copays, and maintain accurate patient registration and demographic information.
- Coordinate follow-up appointments, specialty care referrals, and diagnostic testing to support continuity of care.
- Maintain accurate electronic medical records and supporting documentation.
- Partner with providers, medical assistants, and care teams to improve patient flow, close care gaps, and enhance patient satisfaction.
- Perform other duties as assigned in support of clinic operations and patient care.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
