Child Care Services Specialist-Bilingual- Required

4Cs Of Alameda County•Hayward, CA

10d•$29 - $30

About The Position

The Child Care Services Specialist (Family Services) ensures participants are eligible for and have a need for child care services, and assists them through all phases of the Child Care Payment Programs. The role develops professional working relationships with participants, evaluates and maintains eligibility and need for a caseload of approximately 160 children, and applies CDSS rules and regulations, Title 5 regulations, and 4Cs program policies. The position is full-time and non-exempt, reports to the Supervisor, Family Services Unit, and requires bilingual ability and transportation.

Requirements

Bilingual ability is required.
Transportation is required for this position.
Proficient computer skills, including Microsoft Office, are required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to apply fractions, percentages, ratios, and proportions to practical situations.
Ability to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.

Nice To Haves

Associate of Arts degree preferred.
One to two years of case management and customer service experience.
Proven experience utilizing social media platforms preferred.

Responsibilities

Develop professional working relationships with program participants.
Request and collect documentation of participants’ need and eligibility in accordance with applicable CDSS rules and regulations, Title 5 regulations, and 4Cs policies.
Determine and maintain need and eligibility for a caseload of approximately 160 children, and update files in a timely manner.
Maintain a solid understanding of CDSS rules and regulations, Title 5 regulations, and 4Cs program policies.
Explain program rules, regulations, and procedures to participants.
Refer suspected fraud files to the Supervisor.
Mail program forms, letters, and program guides to participants.
Assess family fees and assist with family fee receipts and collection as needed.
Maintain confidentiality of participant information and keep confidential information safe and secure.
Cover the front desk in the Receptionist’s absence.
Assist with and facilitate group and one-on-one orientations.
Resolve issues among participants, providers, and co-workers.
Embrace the Strengthening Families Framework.
Provide families with outside resources and information.
Assist with the transfer process for Stage 2 files.
Process and maintain personal and confidential family and agency information.
Perform other duties assigned by the Supervisor.