Patient Representative Jobs

About The Position

Requirements

• High school diploma or GED.
• 0–1 year of experience in a customer service role.
• Minimum typing speed of 35 words per minute.
• Working knowledge of a PC, CRT, and printer.
• Customer service skills and experience.
• Ability to work in a fast-paced environment.
• Ability to receive and communicate detailed information orally and in writing.
• Ability to perform essential job duties in at least two Patient Access service areas, including the Emergency Department.
• Ability to use appropriate negotiation techniques to professionally collect money owed by patients or guarantors.
• Ability to interpret physician orders, medical terminology, and insurance cards.
• Must meet applicable vaccination and screening requirements before starting employment, as permitted by law.

Nice To Haves

• Knowledge of functions and relationships within a hospital environment.
• Understanding of third-party payor requirements.
• Understanding of compliance standards.
• 0–1 year of administrative experience in a medical facility, health insurance, or related area.
• Some college coursework.

Responsibilities

• Greet patients according to Conifer Standards of Care and provide customer service.
• Complete patient registration at the date of service and obtain complete, accurate demographic information.
• Follow financial and cash-control policies and procedures, including cash reconciliation and secure payment entry.
• Explain and obtain required hospital and patient legal forms, including advance directives, conditions of service, consent for treatment, Medicare notices, and EMTALA forms.
• Scan protected health information and create and file patient information packets or folders for upcoming hospital services.
• Assist with scheduling diagnostic procedures, enter data in the scheduling system, and provide appointment instructions.
• Educate patients about financial liabilities and use proper, compliant techniques to collect amounts owed before, during, and after service.
• Perform medical necessity checks and verify insurance, benefits, coverage, and eligibility.
• Complete assigned registration financial-clearance work-list activities.
• Obtain insurance authorizations for scheduled and unscheduled hospital services and secure inpatient visit notifications to payors.
• Assist with scheduling and coordinating post-discharge care for patients.
• Work in at least two Patient Access service areas, including the Emergency Department.
• Build and maintain collaborative relationships with internal and external clients to support effective communication, productivity, and accuracy.
• Interpret physician orders, medical terminology, and insurance cards while maintaining Conifer Standards of Care.
• Resolve issues raised by physician offices and patients.

Benefits

• Competitive benefits package