Customer Service Representative - Patient Registration
About The Position
As a Patient Registration Customer Service Representative at Ascension St. Vincent Hospital, you will be the first point of contact for patients checking into the hospital. You will help patients navigate registration, answer questions clearly and compassionately, gather accurate information, and build trust with people who may be scared, confused, or overwhelmed. Healthcare experience is not required; training is provided, and the role can serve as a starting point for a healthcare career. The work takes place in a fast-paced hospital environment and involves moving among computer systems, phone calls, and in-person interactions. You will balance accuracy and compassion, work alongside clinicians and emergency staff, and respond to interruptions during urgent care situations. The schedule is 6:00 AM to 6:30 PM, three 12-hour shifts per week, with rotating weekends and holidays.
Requirements
- High school diploma or GED.
- Strong customer service experience.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Medical or healthcare experience; not required.
Responsibilities
- Help patients navigate the registration process.
- Answer patient questions with confidence, clarity, and compassion.
- Gather patient information quickly and accurately.
- Work across multiple computer systems to register patients efficiently.
- Answer phones and collect information accurately.
- Assist patients who may be ill, anxious, or confused.
- Navigate insurance plans and coverage details.
- Adapt to interruptions from clinical teams during urgent care situations.
- Build rapport and ease patient concerns.
Benefits
- Competitive benefits package.
- Training and opportunities to learn healthcare workflows and develop a healthcare career.
- Supportive team environment and opportunities for professional growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
