Customer Service Representative - Patient Registration
About The Position
As a Patient Registration Customer Service Representative, you will be the first point of contact for patients checking into the hospital. You will guide patients through registration, answer questions clearly and compassionately, gather accurate information, and build trust with people who may be scared, confused, or overwhelmed. Healthcare experience is not required; training is provided. The role involves working across multiple computer systems, answering phones, and interacting with patients in person. It requires balancing accuracy and compassion in a fast-paced setting, navigating insurance and coverage information with training, and responding to interruptions from clinical teams during urgent care situations. The position is active and involves being on your feet. The scheduled shift is Wednesday, Thursday, and Friday from 5:30 AM to 6:00 PM at Ascension St. Vincent Carmel Surgery.
Requirements
- High school diploma or GED.
- Strong customer service experience.
- Ability to pass a background check and drug test, and meet vaccination requirements.
Nice To Haves
- Medical or healthcare experience; this is preferred but not required.
Responsibilities
- Help patients navigate the registration process.
- Answer patient questions with confidence, clarity, and compassion.
- Gather patient information quickly and accurately.
- Register patients efficiently using multiple computer systems.
- Answer phones and collect information.
- Assist patients who may be ill, anxious, or confused.
- Navigate insurance plans and coverage details.
- Adapt to interruptions from clinical teams during urgent care situations.
- Build rapport and ease patient concerns.
Benefits
- Competitive benefits package.
- Training and opportunities to learn healthcare knowledge and skills.
- Opportunities for career growth and exploration of new career paths.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
