Patient Access Representative - ED

Cleveland Clinic • Cleveland, OH

1d • Onsite

About The Position

The Patient Access Representative delivers an exceptional experience to patients, families, and visitors. The role involves registration, gathering demographic, insurance, medical, and financial information, payment collection, and insurance verification. The representative cross-trains across patient access areas, including the front desk, admitting office, emergency department, and cash register, and may serve as a Super User and resource for training new caregivers. The position is part-time on the day shift, scheduled from 7:30 a.m. to 4:00 p.m., with a weekend and holiday rotation. It is based at Cleveland Clinic Main Campus in Cleveland.

Requirements

• High school diploma or GED and two years of experience in a customer-facing role; or an associate’s degree and one year of experience; or a bachelor’s degree.
• Knowledge of medical terminology sufficient to understand physician orders, or completion of a medical terminology course within one year.
• Basic PC software application knowledge and ability to use multiple data systems.
• Excellent communication, organizational, and interpersonal skills.

Nice To Haves

• Epic experience.
• Healthcare registration experience.

Responsibilities

• Perform registration and obtain demographic, insurance, medical, and financial information.
• Cross-train to staff patient access areas, including the front desk, admitting office, emergency department, and cash register.
• Function as a Super User and serve as a resource for training new caregivers.
• Provide registration and cash collection access in Epic.
• Assist patients and visitors with payment collection and insurance verification.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED