Patient Service Representative

ZOLL LifeVest • Roanoke, VA

4d

About The Position

ZOLL Medical Corporation’s Cardiac Management Solutions division is seeking Patient Service Representatives (PSRs) as independent contractors to train patients on the use and care of the LifeVest® wearable cardioverter defibrillator. The LifeVest is worn by people at risk for sudden cardiac arrest and provides protection while they continue their daily activities.

A typical patient is in the hospital awaiting discharge. The PSR sets up the equipment, trains the patient and caregivers, and follows up as needed to support understanding and satisfaction. PSRs may accept or decline assignments according to their schedules. Assignments can often be arranged during free time, including before or after other work and on days off. The role involves travel to patients’ homes and health care facilities, and assignments may occur during daytime, evening, or weekend hours.

Requirements

• At least one year of patient care experience.
• Patient care experience must be in a paid professional environment and not as a family caregiver.
• Patient care experience must be documented on the resume.
• Complete a background check.
• Florida and Ohio candidates must complete a Level 2 screening; the fee is not paid by ZOLL.
• Disclose a personal NPI number, if applicable.
• Have a valid driver’s license and car insurance and/or a valid state ID.
• Be willing to pay a $30 annual DME fee, deducted from a completed Work Order.
• Be willing to pay for additional vendor credentialing, such as RepTrax, if required in the geographic area.

Nice To Haves

• Preferred candidate backgrounds include RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, or EKG Technician. Candidates are reviewed individually.

Responsibilities

• Contact caregivers and family members to schedule services.
• Accept assignments that may occur during daytime, evening, and/or weekend hours.
• Travel to patients’ homes and health care facilities to provide services.
• Train patients and, when applicable, their caregivers in the use of the LifeVest.
• Program the LifeVest according to the prescribing physician’s orders.
• Measure patients and determine the correct garment size.
• Review applicable paperwork with patients and obtain their signatures.
• Transmit a signed Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment.
• Manage device and garment inventory.
• Disclose any family relationship with a potential referral source.

Benefits

• Flexibility to accept or decline assignments and work around personal schedules.
• Competitive fee-for-service compensation.
• Opportunity to supplement income.

What This Job Offers

• Education Level: No Education Listed