Patient Representative

HCA Healthcare•Greenacres, FL

About The Position

MD Now is seeking a Patient Representative to support patient care at its urgent care clinics. The role includes welcoming and checking in patients, handling clinic calls, verifying insurance, following occupational health client procedures, reviewing patient paperwork, and documenting daily payments. The clinic is open Monday through Sunday, 8 a.m. to 8 p.m., and the position requires flexibility to work during those hours and willingness to travel to other area clinics for scheduling purposes.

Requirements

Obtain BLS certification within 30 days of starting.
Strong customer service skills.
Ability to work with multiple computer programs.
Willingness to travel to other clinics in the area for scheduling purposes.

Nice To Haves

One year of clinical experience in a patient care setting is preferred.

Responsibilities

Check in patients in a timely manner.
Follow all Web Check-in procedures.
Answer clinic phone calls, provide information, or refer questions to others as needed.
Verify insurance accurately and promptly.
Follow occupational client preference cards and occupational procedures.
Review patient paperwork for completeness and ensure necessary insurance and demographic information is collected.
Complete the Daily Balance Checklist after each shift, accounting for and documenting all forms of payment.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
Wellbeing support, including free counseling and referral services.
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan.
Flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.