Patient Service Representative

OUTER CAPE HEALTH SERVICES INC•Provincetown, MA

5d•$21 - $25•Onsite

About The Position

The Patient Service Representative (PSR) reports to the Practice Manager and supports smooth patient flow and a positive patient experience at Outer Cape Health Services. The role is based at the Provincetown Health Center in Provincetown, Massachusetts, and involves greeting and registering patients and visitors, managing communications and appointments, and supporting front-desk operations while protecting the confidentiality of medical information. Outer Cape Health Services provides primary health care and supportive social services to people who live in or visit the ten outermost towns of Cape Cod. Its mission emphasizes access to care, patient-centered service, teamwork, integrity, and the effective use of technology.

Requirements

High school diploma required.
Two years of customer service experience.
Demonstrated ability to make independent decisions, establish priorities, and escalate items appropriately in a busy work environment.
Ability to work effectively both as a team member and independently.
Outstanding organizational skills.
Excellent written and verbal communication skills.
Ability to adhere to strict confidentiality standards.
Ability to multitask and reprioritize as necessary.
Excellent interpersonal and customer service skills.
Proficiency with computer skills, including Epic, Outlook, and Microsoft Office.

Nice To Haves

College education preferred.
Customer service experience in a medical setting preferred.
Bilingual communication skills helpful.

Responsibilities

Greet, register, and direct patients and visitors to the assigned Health Center.
Make and answer telephone calls professionally.
Maintain provider schedules and schedule or reschedule patient appointments in accordance with provider schedules.
Correspond with patients by letter, electronic communication, and phone, and distribute communications to appropriate individuals while maintaining confidentiality.
Monitor Patient Portal communications with patients.
Scan medical record documents.
Conduct insurance eligibility and verification using insurance websites and search engines.
Ensure patient demographic and billing information is accurate.
Collect co-pays and account balances.
Work flexible hours as required to meet Health Center needs.
Ensure patient questionnaires are completed at check-in and available to the clinical team at the time of the visit.
Perform other related duties and projects as assigned.