Patient Service Representative

ZOLL LifeVest • Oakland, PA

5d

About The Position

The Cardiac Management Solutions division of ZOLL Medical Corporation is seeking Patient Service Representatives (PSRs) as independent contractors to train patients on the use and care of the LifeVest® wearable cardioverter defibrillator. The LifeVest is worn by patients at risk for sudden cardiac arrest and provides protection while their condition changes.

PSRs typically visit patients in the hospital before discharge, set up the equipment, and train patients and caregivers on using and caring for the device. They may also follow up with patients to support understanding and satisfaction. This role is suited to health professionals with patient-care and teaching experience who want to supplement their income. PSRs may accept or decline assignments according to their schedules; assignments can often be scheduled around other work, including before or after work and on days off. Assignments may occur during the day, evenings, or weekends and require travel to patients’ homes and healthcare facilities.

Requirements

• At least one year of patient-care experience.
• Patient-care experience must be in a paid professional environment, not as a family caregiver.
• Patient-care experience must be documented on the resume.
• Complete a background check.
• Florida and Ohio candidates must complete a level 2 screening; the fee is not paid by ZOLL.
• Disclose a personal NPI number, if applicable.
• Have a valid driver’s license and car insurance and/or a valid state ID.
• Be willing to pay a $30 annual DME fee, deducted from a completed Work Order.
• Be willing to pay for additional vendor credentialing, such as RepTrax, if required geographically.

Nice To Haves

• Preferred candidate backgrounds include RN, EMT, paramedic, EMS, firefighter, PA, LPN, MA, phlebotomy, RCIS, CVT, and EKG technician; all candidates are reviewed individually.

Responsibilities

• Contact caregivers and family members to schedule services.
• Accept assignments that may take place during daytime, evening, and/or weekend hours.
• Travel to patients’ homes and healthcare facilities to provide services.
• Train patients and, when applicable, their caregivers in the use of the LifeVest.
• Program the LifeVest according to the prescribing physician’s orders.
• Measure patients and determine the correct garment size.
• Review applicable paperwork with the patient and obtain the patient’s signature.
• Transmit a signed Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment.
• Manage device and garment inventory.
• Disclose any family relationship with a potential referral source.

Benefits

• Flexible assignments that PSRs may accept or decline based on their schedules.
• Opportunity to supplement income through a competitive fee-for-service arrangement.

What This Job Offers

• Education Level: No Education Listed