Patient Access Representative

R1 RCM • Baltimore, MD

5d • $18 - $25 • Onsite

About The Position

R1 is hiring a Patient Access Representative to serve as a first point of contact for patients at Ascension St. Agnes Hospital in Baltimore. The role provides fast, compassionate, and accurate access to care by registering patients, assisting patients and families with check-in, answering phones, and collecting patient information. It involves working across multiple computer systems and supporting patient flow in a fast-paced hospital environment.

The representative helps patients navigate insurance and coverage details, enters demographic and medical information, collects co-pays, and provides cost estimates when applicable. The role calls for professionalism, composure, and empathy when assisting people who may be ill, anxious, confused, or overwhelmed. R1 provides training for candidates without healthcare experience, and describes the position as an opportunity to build healthcare administration and patient access skills and pursue career growth.

The position is listed as on-site at Ascension St. Agnes Hospital in Baltimore. The schedule is stated as Wednesday 1:00 p.m.–7:00 p.m., and Wednesday, Thursday, and Friday 7:00 a.m.–7:00 p.m. The posting gives a base pay range of $16.00–$21.10 per hour and later also lists $17.60–$25.25 per hour. Individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.

Requirements

• Exceptional customer service experience.
• Strong communication and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfort with shifting priorities based on patient needs.
• High school diploma or GED.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work; this experience is a plus but not required.
• Healthcare background; training is provided for candidates without one.

Responsibilities

• Provide customer service and assist patients and families with the check-in process.
• Use multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information.
• Minimize registration delays and support timely access to care.
• Answer patient questions clearly, confidently, and compassionately.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details.
• Enter demographic and medical data.
• Collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and learning opportunities in healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
• Supportive team environment focused on innovation, collaboration, and patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED