Patient Access Representative

Geisinger • Danville, PA

9d • Onsite

About The Position

The Patient Access Representative provides front-line support to the department by coordinating and performing office activities effectively and efficiently. The role greets and registers patients, supports check-out, and schedules follow-up appointments as applicable. The position is based at Geisinger Medical Center and is scheduled for 40 hours per week on a day shift, from 8:30 a.m. to 5:00 p.m. Work is typically performed in an office environment. The representative is accountable for meeting job-specific obligations and complying with organizational policies and procedures.

Requirements

• High school diploma or equivalent (GED).
• At least one year of related work experience is preferred.
• Skills in clerical work, communication, customer service, and office politics and confidentiality.

Nice To Haves

• At least one year of related work experience.

Responsibilities

• Check patients in for appointments and accurately verify demographic information.
• Complete check-in procedures, monitor patient wait times, and communicate changes to patients.
• Provide kiosk support to facilitate check-in where applicable.
• Apply insurance-ranking guidelines to assign primary, secondary, and tertiary insurance; read and interpret insurance responses.
• Provide required disclosures and privacy information and obtain necessary legal and financial signatures.
• Explain patients’ financial obligations and collect fees at the time of service as appropriate.
• Explain and complete required regulatory forms with patients.
• Schedule necessary follow-up appointments, including specialty or ancillary services where possible.
• Process messages from multiple channels concerning appointment, referral, prescription, and complaint requests from patients or physicians.
• Notify patients or guarantors of anticipated financial responsibility, including copayments, deductibles, and coinsurance, and collect payments as appropriate.
• Post cash according to department guidelines.
• Work assigned queues independently to ensure timely account resolution.
• Meet productivity and quality performance expectations.
• Maintain and release medical records accurately.
• Assist with referrals and pre-certifications at the time of the encounter.
• Use and maintain patient recall and reschedule lists appropriately.

Benefits

• Health, dental, and vision benefits starting on day one.
• Three medical plan choices, including an expanded network for out-of-area employees and dependents.
• Pre-tax healthcare and dependent-care flexible spending accounts and a health savings account.
• Company-paid life insurance and short- and long-term disability coverage.
• 401(k) plan with automatic Geisinger contributions.
• Paid time off, with accrual described as generous.
• Up to $5,000 in tuition reimbursement per calendar year.
• MyHealth Rewards wellness program with a financial incentive.
• Adoption and fertility assistance.
• Parental leave pay and military leave pay.
• Free Care.com membership with discounted backup care.
• Employee Assistance Program, including referrals for childcare, eldercare, and pet care; legal guidance; mental health visits; work-life support; and digital self-help tools.
• Voluntary accident, critical illness, hospital indemnity, and identity theft protection benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED