Representative I, Patient Access-full time-Nights-Silvis

Trinity Health•Silvis, IL

2d•$16 - $24

About The Position

Provides patient-focused customer service and performs outpatient and/or inpatient registration and insurance verification. Collects patient financial liability payments and ensures patients meet financial requirements, including Medicare medical necessity, payer pre-certifications, and referrals. Provides general information to hospital users, patients, families, and physician offices. This is a full-time, 40-hour-per-week night-shift position scheduled from 2300 to 0700, with work every other weekend and some holidays. The listed pay range is $15.75–$23.63. The role supports operational analysis and performance improvement through research, information gathering, reporting, and collaboration. It uses multiple system applications to analyze data, create reports, and develop educational materials while prioritizing quality, confidentiality, and safety. The position also requires adherence to applicable laws, regulations, organizational policies, and professional and ethical practices.

Requirements

Minimum one year of customer service experience.
Demonstrated knowledge of departmental processes and procedures, with the ability to acquire new knowledge.
Basic knowledge of organizational policies, practices, and processes.
For the Patient Access Account Specialist qualification described in the posting: at least two years of hospital registration or insurance verification experience.
For the Patient Access Account Specialist qualification described in the posting: specialized knowledge, data and research analysis, critical thinking, and problem-solving skills.

Nice To Haves

Patient Access experience is preferred.

Responsibilities

Demonstrate Trinity Health’s Mission, Values, Vision, Actions, and Promise in work behaviors, practices, and decisions.
Research, collect, and analyze information; identify opportunities, develop solutions, and lead issues through resolution.
Collaborate on performance-improvement activities related to program efficiency and patient experience.
Distribute analytical reports.
Use multiple system applications to perform analysis, create reports, and develop educational materials.
Research and compile information for ad hoc operational projects and initiatives.
Synthesize and analyze data, prepare detailed summaries and graphical presentations illustrating trends, and recommend practical options or solutions.
Use program and operational data and measurements to define and demonstrate progress, return on investment, and impacts.
Perform outpatient and/or inpatient registration and insurance verification.
Collect patient financial liability payments and ensure financial requirements are met, including medical necessity, pre-certifications, and referrals.
Provide general information to hospital users, patients, families, and physician offices.
Maintain knowledge of applicable laws, regulations, compliance requirements, policies, procedures, and guidelines, and follow honest, ethical, professional, and safe work practices.
For the Patient Access Account Specialist qualification described in the posting: analyze, process, and edit items for correctness based on payer guidelines; resolve items and ensure claims are billed accurately; process payments promptly.