ED Patient Access Representative (Part Time, Nights)

St. Luke's University Health Network•Sellersville, PA

About The Position

The Patient Access Representative handles the full patient registration process for patients seen at St. Luke's University Health Network outpatient and/or Emergency Department locations. The role supports accurate patient identification and registration, clean claim submission, payment for services, and a positive patient experience. It coordinates with SLPG practices, clinical and diagnostic departments, and revenue cycle teams, and may require occasional travel between campuses or regional locations.

Requirements

High school graduation or equivalent.
Excellent customer service and interpersonal skills.
General computer experience and the ability to type fluently, accurately, and quickly.
Ability to work the specified part-time overnight schedule, including every other weekend and every other holiday.

Nice To Haves

Certificate or degree in a health care-related field.
Insurance background.
Knowledge of medical terminology.
Previous medical administrative experience and/or health care-related education courses.
Knowledge of the Epic health information system.
Experience working overnight shifts.

Responsibilities

Correctly identify and validate patients in the hospital information system, preserve the accuracy of electronic medical records, and report suspected identity theft situations for escalation.
Maintain knowledge of network policies and processes for patient identification, including Mark for Merge, Chart Corrections, and Patient Look-Up.
Complete pre-registration and post-registration activities, including demographics, emergency contacts, diagnostic orders, provider and diagnosis information, insurance and guarantor verification, real-time eligibility checks, and point-of-service cash collections.
Resolve registration-related patient, account, and claim work queue errors, including contacting provider offices or reviewing patient charts for diagnosis and medical necessity information as needed.
Cross-train in all areas of the assigned location or region, including outpatient and Emergency Department areas at campus locations and applicable off-campus locations.
Greet and direct patients and visitors, provide courteous service, and monitor and enforce visitor policies where applicable.
Answer internal and external calls on the department or facility main line and provide appropriate information about the facility and its services.
Promote MyChart and patient self-service capabilities.
Oversee and assist patients with Welcome Kiosk and On My Way technology, including monitoring arrivals and patient progress throughout their visit.
Contact SLPG practices or the Network Prior Authorization Department to obtain required insurance referrals and pre-certifications when not documented before service.
Obtain medical license numbers, NPI, and UPIN information through appropriate websites for new outpatient provider entries.