Patient Access Representative (Part Time, Nights)

St. Luke’s University Health Network•Quakertown, PA

1d•Onsite

About The Position

The Patient Access Representative manages the full registration process for patients receiving care at St. Luke's University Health Network outpatient and/or Emergency Department locations. Responsibilities include confirming patient identity, transcribing orders, completing registration screens, entering diagnosis and provider information, verifying insurance, collecting point-of-service payments, and resolving registration-related work queue items. The representative coordinates with SLPG practices, clinical and diagnostic departments, and revenue cycle teams to support a positive patient experience, accurate claims, and payment for services. Occasional travel between campuses or regional locations may be required. This is a part-time night position of 16 hours per week at Upper Bucks (Quakertown). The schedule alternates weekly: Monday and Saturday in Week 1, and Sunday and Friday in Week 2, from 10:45 p.m. to 6:45 a.m. The role includes working every other weekend and a rotating holiday schedule, with every other holiday. The representative also greets and directs patients and visitors, answers facility calls, helps patients use MyChart and self-service technology, and may monitor and enforce visitor policies. Cross-training across relevant areas and locations is required.

Requirements

High school graduation or equivalent.
Excellent customer service and interpersonal skills.
General computer experience and the ability to type fluently, accurately, and quickly.
Ability to meet the listed physical and sensory requirements, including sitting or standing for up to eight hours per day, frequent data entry, frequent walking, pushing a wheelchair up to 250 pounds, occasional lifting or carrying up to 15 pounds, and hearing and vision adequate for the described tasks.

Nice To Haves

Certificate or degree in a health care-related field.
Insurance background.
Knowledge of medical terminology.
Previous medical administrative experience and/or health care-related education courses.
Knowledge of the Epic health information system.

Responsibilities

Correctly identify and validate patients in the hospital information system to maintain accurate electronic medical records, and report possible identity theft situations for escalation.
Maintain knowledge of network patient-identification policies, including Mark for Merge, Chart Corrections, and Patient Look-Up.
Complete pre-registration and post-registration tasks, including demographics, emergency contacts, diagnostic orders, provider details, diagnoses, insurance and guarantor verification, real-time eligibility checks, and point-of-service collections.
Resolve patient-, account-, and claim-level work queue errors related to registration; contact provider offices or review patient charts for diagnosis and medical-necessity information as needed.
Cross-train in all areas of the assigned location or region, including outpatient and Emergency Department areas at campus locations and applicable off-campus locations.
Greet and direct patients and visitors, provide courteous service, and monitor and enforce visitor policy where applicable.
Answer internal and external calls on the department or facility line and provide appropriate information about the facility and its services.
Promote MyChart and patient self-service capabilities and assist patients with Welcome Kiosk and On My Way technology, including monitoring the arrival process and patient journey.
Contact SLPG practices or the Network Prior Authorization Department to obtain required insurance referrals and pre-certifications when they are not documented before service.
Obtain medical license numbers, NPI, and UPIN through appropriate websites for new outpatient provider entries to support accurate results routing and claim submission.
Travel occasionally between campuses or regional locations if required.