Patient Access Representative (Part Time, Nights)

St. Luke's University Health Network•Quakertown, PA

About The Position

The Patient Access Representative manages the full patient registration process for patients receiving care at St. Luke's University Health Network outpatient and/or Emergency Department locations. Responsibilities include identifying patients, transcribing orders, completing registration screens, entering diagnosis and provider information, verifying insurance, collecting point-of-service payments, and resolving registration-related work queue items. The representative coordinates with SLPG practices, clinical and diagnostic departments, and revenue cycle departments to support a positive patient experience, accurate claims, and payment for services. Occasional travel between campuses or regional locations may be required. This is a part-time night position based in Upper Bucks (Quakertown), scheduled for 16 hours per week. The schedule alternates between Monday and Saturday one week and Sunday and Friday the next, from 10:45 p.m. to 6:45 a.m. It includes every other weekend and a rotation of every other holiday.

Requirements

High school graduate or equivalent.
Excellent customer service and interpersonal skills.
General computer experience and the ability to type fluently, accurately, and quickly.
Ability to sit or stand for up to 8 hours per day, in periods of 4 or more hours.
Frequent hand and finger use for data entry.
Ability to walk frequently and push a wheelchair weighing up to 250 pounds.
Ability to occasionally carry or lift up to 15 pounds.
Hearing sufficient for normal conversation and general vision.

Nice To Haves

Certificate or degree in a health care-related field.
Insurance background.
Knowledge of medical terminology.
Previous medical administrative experience and/or health care-related education courses.
Knowledge of the Epic health information system.

Responsibilities

Correctly identify and validate patients in the hospital information system to maintain accurate electronic medical records, and report possible identity theft situations for escalation.
Maintain knowledge of network patient-identification policies, including Mark for Merge, Chart Corrections, and Patient Look-Up.
Complete pre-registration and post-registration tasks, including demographics, emergency contacts, diagnostic orders, provider information, diagnoses, insurance and guarantor verification, eligibility checks, point-of-service collections, and registration-related work queue errors.
Contact provider offices and review patient medical charts when necessary to obtain diagnosis or medical-necessity information.
Cross-train in all areas of the assigned location or region, including outpatient and Emergency Department areas where applicable.
Greet and direct patients and visitors, provide courteous service, and monitor and enforce visitor policies when applicable.
Answer internal and external calls on the department or facility line and provide information about the facility and its services.
Promote use of the MyChart patient portal and patient self-service capabilities.
Assist patients with Welcome Kiosk and On My Way technology, including monitoring patient arrivals and their journey throughout the visit.
Contact SLPG practices or the Network Prior Authorization Department to obtain required insurance referrals and pre-certifications when not documented before service.
Obtain medical license numbers, NPI, and UPIN information for new outpatient providers through appropriate websites to support accurate routing of results and claims.