ED Patient Access Representative (Part Time, Nights)

St. Luke’s University Health Network•Sellersville, PA

About The Position

The Patient Access Representative is responsible for the full patient registration process for patients seen at St. Luke's University Health Network outpatient and/or Emergency Department locations. The role includes accurately identifying patients, transcribing orders, completing registration screens, entering diagnosis and provider information, verifying insurance, collecting point-of-service payments, and addressing work-queue items. The representative coordinates with SLPG practices, clinical and diagnostic departments, and revenue cycle departments to support a positive patient experience, clean claim submission, and payment for services. Occasional travel between campuses or regional locations may be required. The position is part-time, working 16 hours per week on nights from 10:45 PM to 6:45 AM, Monday through Friday, with every other weekend and every other holiday. Experience working overnight is a plus.

Requirements

High school graduate or equivalent.
Excellent customer service and interpersonal skills.
General computer experience and the ability to type fluently, accurately, and quickly.

Nice To Haves

Certificate or degree in a health care-related field.
Insurance background.
Knowledge of medical terminology.
Previous medical administrative experience and/or health care-related education courses.
Knowledge of the Epic health information system.
Experience working overnight.

Responsibilities

Correctly identify and validate patients in the hospital information system to maintain accurate electronic medical records, and report possible identity theft situations for appropriate escalation.
Maintain knowledge of network patient-identification policies, including Mark for Merge, Chart Corrections, and Patient Look-Up.
Complete pre-registration and post-registration tasks, including demographics, emergency contacts, diagnostic orders, provider details, diagnoses, insurance and guarantor verification, real-time insurance eligibility, and point-of-service cash collections.
Resolve registration-related patient, account, and claim edit work-queue errors; contact provider offices or review medical charts for diagnosis and medical-necessity information when needed.
Cross-train in all areas of the assigned location or region, including outpatient and Emergency Department areas at campus locations and applicable off-campus locations.
Greet and direct patients and visitors, provide friendly and courteous service, and monitor and enforce the entity's visitor policy when applicable.
Answer internal and external calls on the department or facility's main line and provide appropriate information about the facility and its services.
Promote MyChart and patient self-service capabilities and assist patients with Welcome Kiosk and On My Way technology, including monitoring arrivals and patients' journeys during their visits.
Contact SLPG practices or the Network Prior Authorization Department to obtain required insurance referrals and pre-certifications when not documented before service.
Obtain medical license numbers, NPI, and UPIN through appropriate websites for new provider entries for outpatient services.