Patient Care Representative Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Exceptional customer service skills and a passion for serving others.
• Strong verbal and written communication skills.
• Proficiency in EPIC or similar electronic medical record systems.
• Knowledge of medical office procedures and insurance verification.
• Skill in operating phones, personal computers, software, and other basic IT systems.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Strong attention to detail, organizational skills, and time management.
• Ability to handle sensitive information with discretion.
• Positive, professional, collaborative, and adaptable attitude.
• Ability to sit, stand, walk, bend, and stretch for extended periods.
• Vision correctable to 20/20 and normal hearing for phone communication.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Nice To Haves

• At least one year of experience in a medical office or clinical setting.
• Prior receptionist or front desk experience.

Responsibilities

• Greet patients professionally during check-in, check-out, and appointment scheduling, and conduct lobby checks to maintain cleanliness and patient comfort.
• Coordinate provider schedules to optimize appointment availability and resource capacity, improve patient access, reduce wait times, and support timely follow-ups.
• Use EPIC and other systems to update patient demographics, verify insurance, generate forms, respond to emails, and document emergency contact information.
• Collect copayments and service fees, issue receipts, and accurately reconcile daily financial transactions.
• Answer a multi-line phone system, take detailed messages, route inquiries, and make outbound calls to schedule and confirm appointments.
• Communicate information about Duly clinical personnel to patients and others.
• Schedule follow-up and in-house specialist referral appointments to connect patients with appropriate services.
• Participate in daily and weekly team huddles to share patient updates, workflow improvements, and operational insights.
• Review performance dashboards daily, identify gaps, escalate issues, suggest improvements, and adjust workflows to drive results.
• Maintain patient confidentiality and comply with HIPAA standards in interactions and documentation.
• Monitor patient wait times and communicate delays empathetically and professionally.
• Perform additional duties and special projects to support departmental goals and improve service delivery.

Benefits

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
• No-cost mental health benefit.
• Employer-provided life and disability insurance.
• $5,250 annual tuition reimbursement.
• Immediate 401(k) match.
• 40 hours of paid volunteer time off.
• Culture committed to community engagement and social impact.
• Up to 12 weeks of parental leave at 100% pay, plus a financial benefit for adoption and surrogacy for non-physician team members who meet eligibility requirements.