Patient Service Representative. (Georgetown)
About The Position
Prisma Health Urgent Care is seeking a friendly, detail-oriented Patient Service Representative (PSR) to serve as the first point of contact for patients and visitors. The role supports a welcoming, efficient patient experience and seamless front-office and clinic operations by handling administrative tasks, patient documentation, insurance and payment processes, and coordination with clinic staff. The position requires travel to other Prisma Health Urgent Care locations as needed to support staffing and operational needs. This is a full-time role with three 12-hour shifts, from 8 AM to 8 PM. There are no overnight shifts, and the schedule may include some weekends and holidays.
Requirements
- High school diploma or equivalent.
- Strong communication skills, attention to detail, and ability to multitask in a busy environment.
- Strong computer skills, including the ability to work across multiple screens simultaneously.
- Ability to work 12-hour shifts, including some weekends and holidays.
- Proactive, friendly, patient-focused approach to service.
Nice To Haves
- Medical Administrative Assistant certificate.
- At least one year of experience in a medical office or healthcare setting; preferred.
- Experience with Electronic Medical Records (EMR) software; EPIC preferred.
Responsibilities
- Greet and assist patients and visitors in a welcoming and positive manner.
- Collect, maintain, and organize patient and business documents while protecting confidentiality.
- Review insurance benefits and verify patient eligibility; communicate payment policies and billing or collection information.
- Determine and collect each patient's financial responsibility, clearly explaining costs.
- Assist the practice manager, providers, and other staff with daily operations.
- Follow and enforce healthcare regulatory requirements, including HIPAA and OSHA standards.
- Perform office procedures and general administrative tasks, and operate office medical equipment.
- Oversee compliance with quality assurance programs, CLIA-waived laboratory requirements, and patient result trackers.
- Travel to other Prisma Health Urgent Care locations as needed to support staffing and operations.
- Perform other duties as assigned.
Benefits
- Medical, dental, vision, prescription, and pet insurance.
- Paid time off and holidays.
- 401(k) with company match.
- Employee Assistance Program (EAP) and wellness initiatives.
- Professional development and leadership opportunities.
- Three-day, 12-hour schedule and no overnight shifts.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
