Patient Care Representative/Technologist Aide

Cape Cod Imaging Services • Yarmouth, MA

4d

About The Position

The Patient Care Representative/Technologist Aide supports Shields Health Care Group’s goals by providing professional, efficient, accurate customer service. This is a part-time, 30-hour position scheduled Monday through Thursday from 4:30 p.m. to 10:30 p.m. and Friday from 3:00 p.m. to 9:00 p.m. The role combines patient-facing service and administrative duties with assistance to technologists and patient scan-room preparation. The pay range is $17–$29 per hour, plus benefits. Individual pay is based on skills, experience, and other relevant factors. The job description notes that duties may include other related work, including work of a lower or equivalent classification and, for training or situational needs, higher-classification work.

Requirements

• High school diploma required.
• CPR certification required.
• Excellent communication skills and computer proficiency.
• Attention to detail and typing accuracy.
• Ability to follow instructions with minimal supervision.
• Proven ability to multitask and exceed customer expectations.
• Ability to sit for extended periods while performing data entry and receiving information by phone; this requirement may be met with or without reasonable accommodation.

Nice To Haves

• Medical office or healthcare administration coursework preferred.
• Knowledge of anatomy, medical terminology, and insurance requirements preferred.

Responsibilities

• Greet patients, collect copayments, deductibles, and coinsurance, and explain consent forms.
• Assist patients with the iPad check-in process, troubleshoot issues, and provide feedback.
• Recognize when language services are needed and use them appropriately.
• Distribute films and CDs as required while maintaining HIPAA and patient privacy requirements.
• Collaborate with technologists and radiologists to support proper patient flow.
• Process incoming and outgoing U.S. and inter-office mail and UPS deliveries.
• Prepare for the next day’s appointment schedule and communicate potential issues.
• Maintain confidentiality for all customer groups.
• Verify and enter necessary information into company systems.
• Respond appropriately to emergency patient scheduling situations.
• Support Customer Care with machine utilization by filling the template using the waitlist and hold list.
• Respond to patient and doctor concerns accurately, efficiently, and professionally.
• Keep management informed about situations and conditions that may affect the company, departments, or customer groups.
• Stay current on policy and procedure changes that affect daily work.
• Assist with patient interviews and preparation of the patient scan room.
• Maintain copay and petty cash accuracy and make daily bank deposits.
• Perform other related duties as required or directed.

Benefits

• Benefits are offered; specific benefits are not listed.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED