Patient Care Representative/Technologist Aide
About The Position
The Patient Care Representative/Technologist Aide contributes to Shields Health Care Group’s goals by providing exceptional customer service professionally, efficiently, and accurately. This is a part-time, 30-hour position scheduled Monday through Thursday from 4:30 p.m. to 10:30 p.m. and Friday from 3:00 p.m. to 9:00 p.m. The role supports patient check-in and care, administrative and communication workflows, coordination with technologists and radiologists, and customer service. The employee is expected to protect confidentiality, maintain accurate records and payments, and perform other related duties as required.
Requirements
- High school diploma required.
- Must be CPR certified.
- Excellent communication skills and computer proficiency required.
- Attention to detail and typing accuracy required.
- Ability to follow instructions with minimal supervision.
- Proven ability to multitask and exceed customer expectations.
- Ability to sit for extended periods while performing data entry and taking information by phone; this requirement can be met with or without reasonable accommodation.
Nice To Haves
- Medical office or healthcare administration coursework.
- Knowledge of anatomy, medical terminology, and insurance requirements.
Responsibilities
- Greet patients, collect applicable copayments, deductibles, and coinsurance, and explain the consent form.
- Assist patients with the iPad check-in process, troubleshoot issues, and provide feedback.
- Recognize when language services are needed and use them appropriately.
- Distribute films and CDs as required while maintaining HIPAA and patient privacy requirements.
- Collaborate with technologists and radiologists to support proper patient flow.
- Process incoming and outgoing U.S. and inter-office mail and UPS deliveries.
- Prepare for the next day’s appointment schedule and communicate potential issues.
- Protect the confidentiality of all customer groups.
- Verify and enter necessary information into company systems.
- Respond appropriately to emergency patient scheduling situations.
- Support Customer Care with machine utilization by filling the template using the waitlist and hold list.
- Respond to patient and doctor concerns accurately, efficiently, and professionally.
- Keep management informed of situations or conditions that could affect the company, departments, or customer groups.
- Remain current on policy and procedure changes that affect daily work.
- Assist with patient interviews and preparation of the patient scan room.
- Maintain copay and petty cash accuracy and make daily bank deposits.
- Perform other related duties as required.
Benefits
- Benefits are offered, but specific benefits are not listed.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
