Patient Care Representative/Technologist Aide
About The Position
The Patient Care Representative/Technologist Aide contributes to Shields Health Care Group’s goals by providing exceptional customer service with professionalism, efficiency, and accuracy. This is a per diem opening at Shields MRI in Portsmouth, New Hampshire. The role supports patients and clinical operations through check-in, information verification, payment collection, appointment preparation, and coordination with technologists, radiologists, and Customer Care. The position also handles communications and deliveries, maintains confidentiality and accurate records, and helps respond to patient and scheduling needs. Other related duties may be assigned as required.
Requirements
- High school diploma required.
- Must be CPR certified.
- Excellent communication skills and computer proficiency required.
- Attention to detail and typing accuracy required.
- Ability to follow instructions with minimal supervision.
- Proven ability to multitask and exceed customer expectations.
- Ability to sit for extended periods while performing data entry and information intake by phone, with or without reasonable accommodation.
Nice To Haves
- Medical office or healthcare administration courses preferred.
- Knowledge of anatomy, medical terminology, and insurance requirements preferred.
Responsibilities
- Greet patients, collect necessary copays, deductibles, and coinsurance, and explain the consent form.
- Assist patients with the iPad check-in process, troubleshoot issues, and provide feedback.
- Recognize when language services are needed and use them appropriately.
- Distribute films and CDs as required while maintaining HIPAA requirements and the Patient Privacy Policy.
- Collaborate with technologists and radiologists to ensure proper patient flow.
- Process outgoing and incoming U.S. and inter-office mail and UPS deliveries.
- Prepare for the next day’s appointment schedule and communicate potential issues.
- Maintain and respect the confidentiality of all customer groups.
- Verify and enter necessary information into company systems.
- Respond appropriately to scheduling emergency patient situations.
- Support Customer Care with machine utilization by filling the template using the waitlist and hold list.
- Answer patient and doctor concerns accurately, efficiently, and professionally.
- Keep management informed of situations and conditions that may affect the company, departments, or customer groups.
- Stay current on policy and procedure changes that affect daily work functions.
- Assist with the patient interview process.
- Assist in preparing the patient scan room.
- Maintain copay and petty cash accuracy and make daily bank deposits.
- Perform other related duties as required.
Benefits
- Benefits are offered; specific benefits are not listed.
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What This Job Offers
Education Level
High school or GED
