Patient Care Representative

42 North Dental • New Bedford, MA

2d

About The Position

The Patient Care Representative, also referred to as a Dental Receptionist, provides administrative support that facilitates the relationship between patients and dentists. As a front-line point of communication, this role supports patients with the administrative functions involved in dental care and contributes to quality service and patient satisfaction at Gentle Dental New Bedford. The position requires a positive, professional approach to patient interactions and accurate handling of appointments, records, insurance, and payments.

Requirements

• Excellent customer service skills.
• Clear speaking and telephone voice.
• Positive attitude and energetic personality.
• Comfort working in a computerized environment.
• Ability to multitask.

Responsibilities

• Interact with patients positively and professionally by telephone and in person.
• Schedule and confirm appointments.
• Review treatment plans and financial responsibilities with patients and provide education about them.
• Accurately confirm insurance benefits, communicate patient payment obligations, and collect payments.
• Maintain and manage patient records, from initial forms and paperwork through billing, and accurately enter patient information.
• Respond to and reply to requests for information.
• Maintain strict compliance with HIPAA and patient privacy requirements.
• Perform other related job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed