Patient Care Representative/Technologist Aide

Shields Health Care Group • Portsmouth, NH

4d

About The Position

The Patient Care Representative/Technologist Aide contributes to Shields Health Care Group’s goals by providing exceptional customer service with professionalism, efficiency, and accuracy. This is a per diem opening at Shields MRI in Portsmouth, New Hampshire. The position supports patient check-in and care, customer service, daily office operations, and patient flow in collaboration with technologists and radiologists. The pay range is $17–$29 per hour plus benefits; individual pay depends on skills, experience, and other relevant factors. The job description notes that the listed duties may not include all work functions and that the incumbent may perform work of a lower or equivalent classification, or higher-classification work for training and development or as situationally warranted.

Requirements

• High school diploma.
• CPR certification.
• Excellent communication skills.
• Computer proficiency.
• Attention to detail and typing accuracy.
• Ability to follow instructions with minimal supervision.
• Proven ability to multitask and exceed customer expectations.
• Ability to sit for extended periods while performing data entry and gathering information by phone, with or without reasonable accommodation.

Nice To Haves

• Medical office or healthcare administration coursework.
• Knowledge of anatomy, medical terminology, and insurance requirements.

Responsibilities

• Greet patients, collect applicable copayments, deductibles, and coinsurance, and explain consent forms.
• Assist patients with the iPad check-in process, troubleshoot issues, and provide feedback.
• Recognize when language services are needed and use them appropriately.
• Distribute films and CDs as required while following HIPAA and the Patient Privacy Policy.
• Collaborate with technologists and radiologists to support proper patient flow.
• Process outgoing and incoming U.S. and inter-office mail and UPS deliveries.
• Prepare for the next day’s appointment schedule and communicate potential issues.
• Protect the confidentiality of all customer groups.
• Verify and enter required information into company systems.
• Respond appropriately to emergency patient scheduling situations.
• Support Customer Care with machine utilization by filling the template using the waitlist and hold list.
• Address patient and doctor concerns accurately, efficiently, and professionally.
• Keep management informed of situations or conditions that may affect the company, departments, or customer groups.
• Stay current on policy and procedure changes that affect daily work.
• Assist with patient interviews and preparation of the patient scan room.
• Maintain copay and petty cash accuracy and make daily bank deposits.
• Perform other related duties as required.

Benefits

• Benefits are offered; specific benefits are not listed.

What This Job Offers

• Education Level: High school or GED