Patient Care Representative (Part-Time)

OS1 Orthopedics•Madison, AL

4d•Onsite

About The Position

A Patient Care Representative (PCR) at an OS1 Orthopedic Clinic supports a positive patient experience and efficient clinic operations. The role handles administrative tasks and patient interactions while facilitating communication among patients, healthcare providers, and staff. Core duties include patient registration, provider schedule coordination, phone and email communication, documentation in Practice Management (PM) and Electronic Health Records (EHR) systems, insurance verification, copayment collection, and other administrative work as needed. The position is part-time and paid hourly as a 1099/contracted role, with biweekly payroll. The schedule includes one to two weekends per month, with five-hour shifts on Saturday and Sunday, and weekdays as available. The setting is an orthopedic/sports medicine clinic or office.

Requirements

High school diploma.
Attention to detail.
Two years of experience scheduling and registering patients in a clinical setting.
Basic knowledge of orthopedic medical terminology.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office applications, including Word, Outlook, and Teams.
Friendly, reassuring, and approachable demeanor with patients, both in person and over the phone.

Nice To Haves

Familiarity with medical billing and insurance.
Familiarity with EMR systems, medical charts, and records.
Bilingual Spanish/English skills.

Responsibilities

Greet patients, provide instructions or directions, and coordinate patient registration.
Update patient information and provide forms for completion.
Verify insurance and payment details; collect copayments, service fees, and past-due or current balances.
Enter patient data into the Electronic Medical Record (EMR) and monitor patient flow.
Organize and optimize the provider’s schedule according to scheduling policies or direction from the Clinic Lead or Provider.
Answer phones, emails, and patient inquiries promptly and professionally; distribute correspondence as needed.
Scan and process faxes and route them to the intended recipients.
Maintain a stocked, clean, and orderly waiting area.
Send and receive patient medical records in compliance with HIPAA and applicable state and federal regulations.
Assist with miscellaneous administrative tasks, including work or school notes and communications, as directed by Clinic Leads or Clinicians.
Maintain strict confidentiality of medical records and other data.
Comply with company policies and procedures and perform other administrative duties as needed.