Patient Care Representative (Part-Time)

OS1 Management LLC•Kennesaw, GA

5d•Onsite

About The Position

The Patient Care Representative (PCR) at an OS1 Orthopedic Clinic supports a positive patient experience and the clinic’s daily operations. The role handles administrative tasks and patient interactions, helping communication flow between patients, healthcare providers, and staff while maintaining an organized, efficient, and welcoming environment. Key duties include assisting with patient registration, organizing and optimizing provider schedules, answering phones and inquiries, documenting information in Practice Management (PM) and Electronic Health Records (EHR) systems, verifying insurance, collecting copayments, and completing other administrative duties as needed. The role is based in a clinic/office setting and is paid hourly on a 1099/contracted basis with biweekly payroll. The schedule includes one to two weekends per month, with five-hour Saturday and Sunday shifts, and weekdays as available.

Requirements

High school diploma.
Attention to detail.
Two years of experience scheduling and registering patients in a clinical setting.
Basic knowledge of orthopedic medical terminology.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office, including Word, Outlook, and Teams.
A friendly, reassuring, and approachable manner with patients, both on-site and over the phone.

Nice To Haves

Familiarity with medical billing and insurance.
Familiarity with EMR systems, medical charts, and records.
Bilingual Spanish/English is a plus.

Responsibilities

Greet patients as they enter the clinic and provide necessary instructions or directions.
Coordinate patient registration, update patient information, and provide forms for completion.
Verify insurance and payment details and collect copays, service fees, and past-due or current balances.
Enter patient data into the Electronic Medical Record (EMR).
Monitor patient flow.
Organize and optimize the provider’s schedule according to scheduling policies or as directed by the Clinic Lead or Provider.
Answer phones, emails, and patient inquiries promptly and professionally, and distribute correspondence as needed.
Scan and process faxes and route them to the intended recipients.
Maintain a stocked, clean, and orderly waiting area.
Send and receive patient medical records in accordance with HIPAA and applicable state and federal regulations.
Assist with administrative tasks, work or school notes, and communications as directed by Clinic Leads or Clinicians.
Maintain strict confidentiality related to medical records and other data.
Comply with company policies and procedures.
Perform other administrative duties as needed.