Patient Care Representative (Part-Time)

OS1 Management LLC•Madison, AL

5d•Onsite

About The Position

The Patient Care Representative (PCR) at an OS1 Orthopedic Clinic helps ensure a positive patient experience and supports clinic operations through administrative work, patient interactions, and communication among patients, healthcare providers, and staff. The role helps create an organized, efficient, and welcoming clinic environment. The PCR assists with patient registration, provider scheduling, phone and email inquiries, documentation in Practice Management (PM) and Electronic Health Record (EHR) systems, insurance verification, and collection of copayments and other balances. Additional administrative duties may be assigned as needed. The position is part-time, hourly, and contracted as a 1099 role, with biweekly payroll. The schedule includes one to two weekends per month, with five-hour shifts on Saturday and Sunday, and weekdays as available.

Requirements

High school diploma.
Attention to detail.
Two years of experience scheduling and registering patients in a clinical setting.
Basic knowledge of orthopedic medical terminology.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office applications, including Word, Outlook, and Teams.
A friendly, reassuring, and approachable manner with patients, both in person and over the phone.

Nice To Haves

Familiarity with medical billing and insurance.
Familiarity with EMR systems, medical charts, and records.
Bilingual Spanish/English skills are a plus.

Responsibilities

Greet patients entering the clinic and provide necessary instructions or directions.
Coordinate patient registration, update patient information, and provide forms for completion.
Verify insurance and payment details, and collect copayments, service fees, and past-due or current balances.
Enter patient data into the Electronic Medical Record (EMR).
Monitor patient flow.
Organize and optimize the provider’s schedule according to scheduling policies or as directed by the Clinic Lead or Provider.
Answer phones, emails, and patient inquiries promptly and professionally, and distribute correspondence as needed.
Scan and process faxes and route them to the intended recipients.
Maintain a stocked, clean, and orderly waiting area.
Send and receive patient medical records in accordance with HIPAA and applicable state and federal regulations.
Assist with administrative tasks, including work or school notes and communications, as directed by Clinic Leads or Clinicians.
Maintain strict confidentiality regarding medical records and other data.
Comply with company policies and procedures.
Perform other administrative duties as needed.