Patient Care Representative (Part-Time)
About The Position
A Patient Care Representative (PCR) at an OS1 Orthopedic Clinic helps ensure patients have a positive experience during their visit. The role supports clinic operations, manages patient interactions, and facilitates communication between patients, healthcare providers, and staff to create an organized, efficient, and welcoming environment. Primary duties include assisting with patient registration; organizing and optimizing the provider’s schedule; answering phones; documenting in Practice Management (PM) and Electronic Health Records (EHR) systems; verifying insurance; collecting copayments; and completing other administrative duties as needed.
Requirements
- High school diploma.
- Attention to detail.
- Two years of experience scheduling and registering patients in a clinical setting.
- Basic knowledge of orthopedic medical terminology.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office applications, including Word, Outlook, and Teams.
- Friendly, reassuring, and approachable manner with patients, both in person and over the phone.
Nice To Haves
- Familiarity with medical billing and insurance.
- Familiarity with EMR systems, medical charts, and records.
- Bilingual Spanish/English skills are a plus.
Responsibilities
- Greet patients and provide necessary instructions or directions.
- Direct and coordinate patient registration, update patient information, and provide forms for completion.
- Verify insurance and payment details, and collect copays, service fees, and past-due or current balances.
- Enter patient data into the Electronic Medical Record (EMR) and monitor patient flow.
- Organize and optimize the provider’s schedule according to scheduling policies or as directed by Clinic Leads or Providers.
- Answer phones, emails, and patient inquiries in a timely and professional manner, and distribute correspondence as needed.
- Scan and process faxes and route them to the intended recipients.
- Maintain a stocked, clean, and orderly waiting area.
- Send and receive patient medical records in accordance with HIPAA and applicable state and federal regulations.
- Assist with administrative tasks such as work or school notes and communications, as directed by Clinic Leads or Clinicians.
- Maintain strict confidentiality of medical records and other data.
- Comply with company policies and procedures.
- Perform other administrative duties as needed.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
