Pcr/Ta

Cape Cod Imaging Services•Yarmouth, MA

About The Position

The Patient Care Representative/Tech Aide contributes to Shields Health Care Group’s goals by providing exceptional customer service with professionalism, efficiency, and accuracy. This is a full-time, 40-hour position scheduled Monday, Tuesday, Thursday, and Friday from 6:30 a.m. to 5:00 p.m. The role supports patients, doctors, technologists, radiologists, and Customer Care. Duties include patient check-in and intake, verifying and entering information, handling payments and records, supporting patient flow and scheduling, and maintaining confidentiality and privacy. The position also includes administrative tasks such as processing mail and deliveries, preparing for the next day’s appointments, and making daily bank deposits. The listed pay range is $17–$29 per hour, plus benefits. Individual pay is based on skills, experience, and other relevant factors.

Requirements

High school diploma.
CPR certification.
Excellent communication skills and computer proficiency.
Attention to detail and typing accuracy.
Ability to follow instructions with minimal supervision.
Demonstrated ability to multitask and exceed customer expectations.
Ability to sit for extended periods while performing data entry and receiving information by phone; this requirement may be met with or without reasonable accommodation.

Nice To Haves

Medical office or healthcare administration coursework.
Knowledge of anatomy, medical terminology, and insurance requirements.

Responsibilities

Greet patients, collect applicable copays, deductibles, and coinsurance, and explain consent forms.
Assist patients with the iPad check-in process, troubleshoot issues, and provide feedback.
Recognize when language services are needed and use them appropriately.
Distribute films and CDs as required while maintaining HIPAA and patient privacy requirements.
Collaborate with technologists and radiologists to support proper patient flow.
Process incoming and outgoing U.S. and inter-office mail and UPS deliveries.
Prepare for the next day’s appointment schedule and communicate potential issues.
Maintain confidentiality for all customer groups.
Verify and enter necessary information into company systems.
Respond appropriately to scheduling emergencies involving patients.
Support Customer Care with machine utilization by filling the template using the waitlist and hold list.
Respond to patient and doctor concerns accurately, efficiently, and professionally.
Keep management informed of situations or conditions that could affect the company, departments, or customer groups.
Stay current on policy and procedure changes that affect daily work.
Assist with the patient interview process.
Help prepare the patient scan room.
Maintain copay and petty cash accuracy and make daily bank deposits.
Perform other related duties as required.