PCR/TA
About The Position
The Patient Care Representative/Tech Aide contributes to Shields Health Care Group’s goals by providing exceptional customer service with professionalism, efficiency, and accuracy. This is a full-time, 40-hour position scheduled Monday, Tuesday, Thursday, and Friday from 6:30 a.m. to 5:00 p.m. The role supports patients, doctors, technologists, radiologists, and Customer Care through patient check-in and information processing, appointment preparation, communication, and administrative tasks. The position also supports patient flow, scheduling needs, mail and delivery processing, and the accurate handling of payments and confidential information. Other related duties may be assigned, including work of a lower or equivalent classification, and higher-classification work for training and development or as circumstances warrant.
Requirements
- High school diploma.
- Current CPR certification.
- Excellent communication skills and computer proficiency.
- Attention to detail and typing accuracy.
- Ability to follow instructions with minimal supervision.
- Proven ability to multitask and exceed customer expectations.
- Ability to sit for extended periods while performing data entry and receiving information by phone, with or without reasonable accommodation.
Nice To Haves
- Medical office or healthcare administration coursework.
- Knowledge of anatomy, medical terminology, and insurance requirements.
Responsibilities
- Greet patients, collect applicable copayments, deductibles, and coinsurance, and explain consent forms.
- Assist patients with the iPad check-in process, troubleshoot issues, and provide feedback.
- Recognize when language services are needed and use them appropriately.
- Distribute films and CDs as required while maintaining HIPAA requirements and the Patient Privacy Policy.
- Collaborate with technologists and radiologists to support appropriate patient flow.
- Process outgoing and incoming U.S. and inter-office mail and UPS deliveries.
- Prepare for the next day’s appointment schedule and communicate potential issues.
- Protect the confidentiality of all customer groups.
- Verify and enter necessary information into company systems.
- Respond appropriately to emergency patient scheduling situations.
- Support Customer Care with machine utilization by filling the template using the waitlist and hold list.
- Respond to patient and doctor concerns accurately, efficiently, and professionally.
- Keep management informed about situations or conditions that may affect the company, departments, or customer groups.
- Stay current on policy and procedure changes that affect daily work.
- Assist with patient interviews and preparation of patient scan rooms.
- Maintain accurate copay and petty cash records and make daily bank deposits.
- Perform other related duties as required.
Benefits
- Benefits are offered; specific benefits are not listed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
