Patient Service Representative. (Mount Pleasant)
Urgent Care Management or Joint Venture Partner•Mount Pleasant, SC
•Onsite
About The Position
Prisma Health Urgent Care is seeking a Patient Service Representative (PSR) to serve as the first point of contact for patients and visitors. The role supports front-office operations, administrative work, and clinic workflow while creating a welcoming and efficient patient experience. The position is full-time, with three 12-hour shifts from 8 AM to 8 PM and no overnight shifts. It may require travel to other Prisma Health Urgent Care locations to support staffing and operational needs.
Requirements
- High school diploma or equivalent.
- At least one year of experience in a medical office or healthcare setting is preferred.
- Strong communication skills, attention to detail, and ability to multitask in a busy environment.
- Strong computer skills, including efficiently multitasking across multiple screens.
- Ability to work 12-hour shifts, including some weekends and holidays.
- A proactive, friendly, patient-focused approach to service.
Nice To Haves
- Medical Administrative Assistant certificate.
- Experience using Electronic Medical Records (EMR) software; EPIC experience is preferred.
Responsibilities
- Greet and assist patients and visitors, helping them feel comfortable and valued.
- Collect and organize patient and business documents while maintaining confidentiality.
- Review insurance benefits and verify eligibility; explain relevant payment policies and billing or collection information to patients.
- Determine and collect patients’ financial responsibility and communicate costs clearly.
- Assist the practice manager, providers, and other staff with daily operations.
- Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA standards, and handle documentation and processes accordingly.
- Perform office procedures and general administrative tasks, and operate office medical equipment.
- Oversee compliance with quality assurance programs, CLIA-waived laboratory requirements, and patient result trackers.
- Travel to other Prisma Health Urgent Care locations as required to support staffing and operational needs.
- Perform other duties as assigned.
Benefits
- Medical, dental, vision, prescription, and pet insurance, among other benefits.
- Paid time off and holidays.
- 401(k) with company match.
- Employee Assistance Program (EAP) and wellness initiatives.
- Professional development and leadership opportunities.
- Flexible schedule with three 12-hour shifts and no overnight shifts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
