Patient Care Coordinator- Mount Pleasant, SC

Sonova International•Mount Pleasant, SC

8d•Onsite

About The Position

The Patient Care Coordinator, also referred to as the Hearing Care Coordinator (HCC), works closely with clinic staff to help ensure patients receive quality care and service. In partnership with onsite Hearing Care Professionals, the coordinator supports referring physicians and patients by scheduling appointments, verifying insurance benefits and details, and addressing support needs within the clinic. The role includes patient-facing service, administrative and payment processing, clinic operations, inventory management, and support for community outreach events. The position is based at AudioNova’s Mount Pleasant, South Carolina clinic. Clinic hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., with no nights or weekends. Pay is $20.00–$21.00 per hour plus participation in a sales incentive program. Applicants must complete a HireVue digital interview assessment during the application process for their application to be considered.

Requirements

High school diploma or equivalent.
Previous customer service experience.
Professional verbal and written communication skills.
Strong relationship-building skills with patients, physicians, and clinical staff.
Experience with Microsoft Office and Outlook.
Knowledge of HIPAA regulations.

Nice To Haves

Associate degree preferred.
Prior experience or knowledge with hearing aids is a plus.
At least two years of experience in a health care environment preferred.
EMR/EHR experience is a plus.

Responsibilities

Greet patients in a positive and professional manner.
Call current and former patients to schedule follow-up hearing tests, consultations, and weekly clinic evaluations.
Collect patient intake forms and maintain patient files and notes.
Schedule and confirm patient appointments.
Check insurance benefits and obtain authorizations for patients.
Provide first-level patient support, answer questions, check patients in and out, and collect and process payments.
Process repairs under the direct supervision of a licensed Hearing Care Professional.
Prepare bank deposits and submit daily reports to finance.
Apply general sales knowledge to accessories and patient support.
Process and receive patient orders, verify pickups, and enter information into the system.
Clean and maintain equipment and instruments.
Submit equipment and facility requests.
Perform general office duties, including cleaning.
Manage inventory, monitor stock, and submit supply orders as needed.
Assist with planning and logistics for at least one community outreach event per month.