Patient Care Coordinator- Mount Pleasant, SC
About The Position
The Hearing Care Coordinator works closely with clinical staff to help ensure patients receive quality care and service. In partnership with Hearing Care Professionals at the clinic, the coordinator supports referring physicians and patients by scheduling appointments, verifying insurance benefits and details, and handling other clinic support needs. The role also includes patient intake and file maintenance, appointment confirmation, insurance benefit checks and authorizations, first-level patient support, payment processing, repair processing under the direct supervision of a licensed Hearing Care Professional, order and inventory management, equipment and facility requests, general office duties, daily reporting, and assistance with monthly community outreach events.
Requirements
- High school diploma or equivalent.
- Previous customer service experience is required.
- Professional verbal and written communication skills.
- Strong relationship-building skills with patients, physicians, and clinical staff.
- Experience with Microsoft Office and Outlook.
- Knowledge of HIPAA regulations.
Nice To Haves
- Associate degree preferred.
- Prior experience or knowledge with hearing aids is a plus.
- EMR/EHR experience is a plus.
- Two or more years in a health care environment is preferred.
Responsibilities
- Greet patients with a positive and professional attitude.
- Call current and former patients to schedule follow-up hearing tests, consultations, and weekly clinic evaluations.
- Collect patient intake forms and maintain patient files and notes.
- Schedule and confirm patient appointments.
- Complete insurance benefit checks and authorizations.
- Provide first-level patient support, answer questions, check patients in and out, and collect and process payments.
- Process repairs under the direct supervision of a licensed Hearing Care Professional.
- Prepare bank deposits and submit daily reports to finance.
- Use general sales knowledge to support sales of accessories and provide patient support.
- Process patient orders, receive orders, verify pickup, and enter information into the system.
- Clean and maintain equipment and instruments.
- Submit equipment and facility requests.
- Perform general office duties, including cleaning.
- Manage inventory, monitor stock, and submit supply orders as needed.
- Assist with planning and logistics for at least one community outreach event per month.
Benefits
- Medical, dental, and vision coverage.
- 401(k) with company match.
- Free hearing aids for employees and discounts for qualified family members.
- PTO and holiday time.
- No nights or weekends.
- Legal Shield and identity theft protection.
- One floating holiday per year.
- Sales Incentive Program.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
