Patient Service Representative. (Mount Pleasant)

Prisma Health Urgent Care • Mount Pleasant, SC

3d

About The Position

Prisma Health Urgent Care is hiring a Patient Service Representative to serve as the first point of contact for patients and visitors and support welcoming, efficient patient experiences. The role manages front-office operations, administrative tasks, and clinic workflow in a team-oriented healthcare setting. It is a full-time position with three 12-hour shifts from 8 AM to 8 PM and no overnight shifts. The role may require travel to other Prisma Health Urgent Care locations to support staffing and operational needs.

Requirements

• High school diploma or equivalent.
• Strong communication skills and attention to detail.
• Ability to multitask in a busy environment and across multiple screens.
• Strong computer skills.
• Ability to work 12-hour shifts, including some weekends and holidays.
• A proactive, friendly, patient-focused, and team-oriented approach to service.

Nice To Haves

• Medical Administrative Assistant certificate.
• At least 1 year of experience in a medical office or healthcare setting; listed as preferred.
• Experience using Electronic Medical Records (EMR) software; EPIC is preferred.

Responsibilities

• Greet and assist patients and visitors, helping them feel comfortable and valued.
• Collect and organize patient and business documents while maintaining confidentiality.
• Analyze health insurance benefits, verify eligibility, and explain payment policies and billing or collection information to patients.
• Determine and collect each patient’s financial responsibility and explain costs clearly.
• Assist the practice manager, providers, and other staff with daily operations.
• Understand and enforce healthcare requirements, including HIPAA and OSHA standards, and follow applicable documentation and process guidelines.
• Perform office procedures and general administrative tasks, and operate office medical equipment.
• Oversee compliance with quality assurance programs, CLIA-waived laboratory requirements, and patient result trackers.
• Travel to other Prisma Health Urgent Care locations as required to support staffing and operational needs.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, prescription, and pet insurance.
• Paid time off and holidays.
• 401(k) with company match.
• Employee Assistance Program (EAP) and wellness initiatives.
• Professional development and leadership opportunities.
• Flexible schedule: three 12-hour shifts per week, 8 AM to 8 PM, with no overnight shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED