Patient Access Representative

McLaren Health Care•Mount Clemens, MI

11d

About The Position

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable for ensuring a smooth and timely registration and admission process. The role performs patient registration and financial functions through an electronic medical record, supports patients through registration, and handles required demographic and financial documentation in accordance with department procedures and compliance requirements.

Requirements

High school diploma or equivalent.
One year of experience in a customer service role or the health care industry.

Nice To Haves

Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC, or another electronic medical record system.
Working knowledge of an electronic eligibility system and third-party payer websites used for verification.
Knowledge of medical terminology.

Responsibilities

Accurately and efficiently perform registration and financial functions through the electronic medical record, including interviewing patients, registering them in the appropriate status, and documenting demographic and financial data in a timely manner.
Obtain required forms and scan them into the medical record according to department protocol.
Greet customers promptly and warmly.
Collect, document, and scan required demographic and financial information.
Direct patients to the appropriate setting, explain delays, and apologize when delays occur.
Maintain professionalism and diplomacy in accordance with the department professionalism policy.
Estimate and collect copayments, deductibles, and other patient financial obligations.
Manage responsibilities in accordance with Hospital and Department Compliance Plans and Meaningful Use requirements.
Apply recurring-visit processing according to protocol.
Facilitate use of electronic registration tools, such as Wacom devices and iPads, where available.
Perform other duties as assigned by Management.