Patient Service Representative. (Newberry)

Urgent Care Management or Joint Venture Partner•Newberry, SC

19d•Onsite

About The Position

Prisma Health Urgent Care is hiring a Patient Service Representative to serve as the first point of contact for patients and visitors and support front-office operations and clinic workflow. The role involves welcoming patients, handling administrative tasks and documentation, verifying insurance, communicating payment policies and billing information, and assisting the practice manager, providers, and other staff. The representative also supports regulatory compliance and quality assurance, including HIPAA, OSHA, CLIA-waived laboratory requirements, and patient result tracking. Travel to other Prisma Health Urgent Care locations may be required to support staffing and operational needs. This is a full-time position with three 12-hour shifts per week, from 8 AM to 8 PM, and no overnight shifts. The schedule may include some weekends and holidays. The position is based in Newberry, with travel to other clinic locations as required.

Requirements

High school diploma or equivalent.
Strong communication skills, attention to detail, and ability to multitask in a busy environment.
Strong computer skills, including the ability to work across multiple screens simultaneously.
Ability to work 12-hour shifts, including some weekends and holidays.
Proactive, friendly, and patient-focused approach to service.

Nice To Haves

Medical Administrative Assistant certificate.
At least 1 year of experience in a medical office or healthcare setting is preferred.
Experience with Electronic Medical Records (EMR) software; EPIC is preferred.

Responsibilities

Greet and assist patients and visitors in a welcoming and positive manner.
Collect, organize, and maintain patient and business documents while protecting confidentiality.
Analyze health insurance benefits and verify eligibility; provide patients with payment policies and billing and collection information.
Determine and collect each patient's financial responsibility and clearly explain costs.
Assist the practice manager, providers, and other staff to support smooth daily operations.
Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA standards.
Perform office procedures and general administrative tasks and operate office medical equipment.
Oversee compliance with quality assurance programs, CLIA-waived laboratory requirements, and patient result trackers.
Travel to other Prisma Health Urgent Care locations as needed to support staffing and operational needs.
Perform other duties as assigned.