Patient Care Coordinator Jobs

About The Position

Requirements

• Previous customer service experience.
• Friendly, confident, and professional communication style.
• Comfort making outbound calls and engaging patients by phone.
• Strong organizational skills and attention to detail.
• Ability to multitask and shift priorities in a busy environment.
• Confidence learning and navigating multiple computer systems.
• Team-first mindset and willingness to work toward shared clinic goals.
• Patience, empathy, and ability to build rapport with patients of all ages, particularly seniors.

Nice To Haves

• Healthcare, hospitality, retail, or sales experience.

Responsibilities

• Create a warm, welcoming experience for patients who call or visit the clinic.
• Manage appointment scheduling, confirmations, follow-ups, and day-to-day patient communication.
• Organize and optimize the provider’s schedule to support patient access and clinic productivity.
• Contact current and past patients to encourage follow-up care and maintain their engagement.
• Build patient relationships and provide exceptional service throughout their experience.
• Maintain accurate patient records and documentation.
• Verify insurance benefits and assist patients with general coverage questions.
• Process patient payments and transactions accurately.
• Support clinic inventory, including ordering, tracking, and returns.
• Educate patients about available products, services, financing options, and promotions.
• Partner with the provider to support patient satisfaction and clinic goals.
• Maintain a clean, organized, patient-ready clinic environment.
• Stay informed about company programs and services to answer questions and assist patients.