Care Coordinator - Remote Patient Services
About The Position
Optima Medical is an Arizona-based medical group with 34 locations and more than 150 medical providers, serving over 200,000 patients. Its mission is to improve quality of life in Arizona and Nevada through personalized healthcare, with an emphasis on preventing leading causes of death. The organization provides primary care and services including cardiovascular care, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management, and other specialty care. Optima Medical is seeking a medical assistant for its Care Management department. The role monitors a specific group of patients and supports them in achieving short- and long-term health goals. The Patient Monitoring Coordinator works with providers to ensure patient needs are met; clinical-field knowledge is desired. The position is hybrid or remote depending on location, with the first week of training in Scottsdale, Arizona.
Requirements
- At least 1 year of clinical work experience as a Medical Assistant.
- At least 1 year of EMR experience.
- High level of professionalism.
- Excellent written and verbal communication skills.
- Strong customer service skills.
- Medical Assistant Course Completion Diploma or CMA designation required.
- High school diploma or GED equivalent required.
Nice To Haves
- eClinicalWorks experience preferred.
- Working knowledge of the clinical field desired.
Responsibilities
- Coordinate patient enrollment, assist with device setup, and educate patients about the purpose, benefits, and use of remote monitoring technology.
- Ensure remote monitoring devices are configured, calibrated, and maintained; coordinate replacements or upgrades as needed.
- Oversee collection, transmission, and storage of patient data generated by remote monitoring devices.
- Monitor patient data using remote monitoring devices and software platforms, analyze trends, identify abnormalities or significant health changes, and escalate issues to appropriate healthcare providers.
- Develop strategies to engage and motivate patients in remote monitoring programs and provide ongoing support, encouragement, and education to promote adherence and healthy behaviors.
- Conduct quality checks and audits of remote patient monitoring data and processes to support accuracy, completeness, and compliance with protocols and guidelines.
- Enter documentation into electronic health records or other documentation systems in a timely and organized manner.
- Collaborate with physicians, nurses, care coordinators, and IT staff to coordinate patient care and optimize remote monitoring technology.
Benefits
- Paid time off.
- 401(k).
- Medical, vision, and dental health benefits.
- Paid holidays.
- Supportive and positive work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
