Patient Care Coordinator Metro Optrics Parkchester

EssilorLuxottica Group•New York, NY

1d•$20 - $26

About The Position

The Patient Care Coordinator supports the practice by coordinating the daily administration of doctors, visitors, and patients. The role links the doctor with other practice functions to provide an excellent patient experience and help establish the practice as a leading destination for vision care in the community. The position handles patient reception and calls, appointment scheduling and reminders, patient-flow coordination, financial and insurance-related administration, office inventory and systems, and confidentiality and safety practices. The coordinator also supports daily operations by following policies, maintaining attendance and dress-code standards, working weekends and evenings as business needs require, and completing other administrative responsibilities assigned by the Practice Manager.

Requirements

High school graduate or equivalent.
At least 2 years of office experience in a healthcare setting.
Strong customer service skills, both internal and external.
Strong communication and listening skills.
Problem-solving ability.
Organizational skills.

Nice To Haves

Familiarity with in-store technology, such as point-of-sale systems, patient record systems, and other software applications.
Basic knowledge of services, products, vision insurance plans and coverage, and office operations.
Strong interpersonal skills.

Responsibilities

Greet patients promptly.
Answer telephone calls promptly in a friendly and courteous manner.
Schedule appointments in person or by phone to support patient satisfaction, provider time, and treatment-room utilization.
Keep appointments on schedule by notifying the doctor or provider of patient arrivals, reviewing service delivery against the schedule, and reminding providers about delays.
Make appointment confirmation and order pickup reminder calls to patients.
Record and update financial information, collect patient charges, and file, collect, and expedite third-party claims.
Maintain business-office inventory and equipment by checking stock, anticipating supply needs, coordinating supply orders with the Practice Manager, and verifying receipt of supplies.
Protect patient rights by maintaining the confidentiality of medical, personal, and financial information in accordance with HIPAA.
Determine medical and vision insurance eligibility based on patients’ current plan coverage.
Ensure office systems are maintained.
Maintain a safe working environment for team members and patients.
Follow operational policies and procedures and report changes that may be needed.
Contribute to the team by completing related tasks as needed.
Work weekends and evenings as required by business needs, depending on location.
Meet attendance and daily timekeeping requirements.
Adhere to company policies and procedures.
Consistently maintain the required dress code.
Perform other administrative responsibilities assigned by the Practice Manager or required by business needs.